Jackie - I accept your apology, I totally understand that you will get defensive when it comes to your children, that's what every parent do, but it's just the comments that you make that turn people off or they get defensive because they're defensive about their children. It's a never ending loop.
Again, you said, "more options while communicating through phone services". That's not true, it's DIFFERENT methods of communicating through phone services.
Hearing people - cell phone, land lines
Deaf people (all, no matter what background) - Using TTY, Using relay service on sidekick, using relay service through AIM, using relay service on computer, using VCO on VP, using VP relay, using direct VP to VP. Some deaf people have the capability to hear through the phone.
Your children does not have "more options", they have the same options just like everyone else. They merely have different methods of communicating through phone services. I much rather you use that wordings, because it's not an insult, and it's neutral, and a lot better than saying, "My children have more options" nyah nyah. Make sense?