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How about a little more detail about what camera, software and computer you are working with? This is not enough information to try to help you with this.
You may also want to post, with details, in this section
Computers, Electronics, IT & Gaming - AllDeaf.com
I have 32 bit windows 7 installed and gateway computer. If I install a driver from the canon website and it still won't work like the clerk suggested, I am going back to best buy and if they refuse to refund me i will need to stop payment as I need to be able to upload images for business.
If they force me to wait 14 days for refund I will simply stop payment and then refuse to do business with it again.