M
Mookie
Guest
Endymion said:You know, off point. This reminds me of a time when I had a car towed and I couldn't reach the company because they kept hanging up on relay. They billed me a sum for almost four figures for holding the car for several weeks (I even wrote letters).
I finally got through to the manager. He told me, "I'm sorry. We'll take care of the operator You're a valued customer. How about we take three days off your bill?" I was floored. The money didn't matter to me and I would have paid the whole sum of the towing on the spot, but what bothered me was the disrespect he was showing us deaf people. If he rips me off, he may do the same for the next deaf person who comes along. That isn't cool at all.
I gave it some thought and then I told him what I thought he was doing was very unfair, and tried to negotiate with him to see if we could agree on a figure that would be much better. He refused to budge.
So I told him what I was going to do. I was going to file a complaint with the Better Business Bureau, I was going to reach my friend at the Seattle Post-Intelligencer and distribute press releases to a number of news and media outlets, I was going to contact a number of deaf and disability organizations, and I was going to pursue any and all available legal recourse.
He got the message and we negotiated a fair price: towing plus a day or two of storage. I paid it and went on my way. I hope the next deaf customer they have has a better experience.
Endymion,
You are very luck that you obtained a good bargain.
I have heard from my few friends that the towing business offered them discount or no charges since they understood how deafie can not make lots of money. They could easily notice them in the value of clothes and shoes. Maybe they wanted to see what kind of wallet or number of plastic cards...