What CI brand did she have? Was it from Cochlear? If not, the NRT wouldn't have worked since the NRT is exclusive to Cochlear brand CIs. As far as I know, AB does not offer NRT unless faire_jour can correct me.
MomToDeafChild's daughter has Advanced Bionics and wears the Harmony BTE. I don't think I have heard of Harmony. In this case, she said the CI wasn't working so they took it out. When they test it and they found it working.
If it is from Cochlear and they did the NRT and found it working, What would they do? Leave it there even the very young kid is not getting any sound? That is my point.