Just got off the phone with them, and I was on hold until I was finally able to get to an automated phone line to where I can leave them a message. If they don't respond by Tuesday I am sending them a fax. If they continue to bungle it up, I will just forget it and do with out the HAs until I am able to get health insurance and/or out right pay for it myself. I'm got giving them another $125 non-refundable deposit to bungle up my information. Not only that, it cost me an additional $45 to get the necessary bank records and cashier's check to send to them. Something smells like a scam to me. If it doesn't go through I will contact my audiologist and tell her this is a scam program and to quit referring poor people like me to it. I don't have a lot of money to play around with.