That's what they did for me. When I explained my predicament, they got on the phone and walked me through a couple of things in online banking that answered my questions and it was all done in about 10 minutes. My bank has coffee and sweets too
But I had to take a deep breath before going because I was furious with the email service. it was like my explaining my deafness and not being able to make calls just went whoosh! over their heads and this went on for 10 days. What they would do is answer part of a question then say "if you need any futher assistance, please call 1 800 ..." My question was so simple, why did it have to take 10 days and a total run around between two bank departments before getting a question answered and why was no one registering the six emails I wrote that stated I'm deaf? It's so unnecessarily complicated and stressful.
But it did help that my branch realized the extent of my problems and stepped in to help. It was very much appreciated.