I want to rip my hair out of my damn head!! AAAARGH!!
I used an online credit check to see where my credit number is. I'm very happy with where it's currently at. I have checked it some 10 years ago and was happy of the results then.
Anyhow, I used the 7 day trial period. And to use it it asked for your Charge Card information, because it charges $1. Which was fine by me.
Then I got charged after the 7 days are up for $29.95.
This is the results.... (I blocked out names/companies/personal information)
The top part is their response, the bottom part is my question.
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Response Via Email (<company responder's name>)
06/11/2013 07:20 PM
Thank you for contacting <Company> Customer Care.
We appreciate that you chose <Company Website> to assist you with your credit report needs. We are sorry that you have opted to cancel your membership today.
To cancel your membership with <Company Website>, simply give us a call at 1-855-<phone number> (Monday through Friday 8 AM to 8 PM CST, Saturday 8 AM to 5 PM CST and Sunday 12 PM to 6 PM CST).
Thank you,
<thee Company> Customer Care
Customer By Email (David <last name>)
06/11/2013 05:56 PM
A week ago I wanted to see what my credit score was at. So I used <company website> and put in my charge card information, for the $1 fee. Just to see where my numbers landed.
I was satisfied with the information I gathered. And wanted the account closed. I didn't see anything about how to close the account. So I figured, since it was a 7 day trial, it will end at the end of 7 days and be done with it.
I was sadly mistaken, I got charged by your company on 6/08/2013 for $29.95.
I only wanted to check my score. I do not want to continue monitoring my score. I've looked everywhere on my 'account' to see if I can deleted my charge card information. Nada. There is nothing that allows me to delete the account either.
Please, do not tell me to call some 1-800 number, because I am Deaf. I do not use phones. It's very sad you don't have an email for Deaf people to email you. Yet I had to do a Google search for a possible email address to your company. It wasn't listed under your Contact List. Luckily I was able to find your customer care email address.
I want to know how to remove my Charge Card information from my account. Or a way to delete my account. I do NOT want to be billed from this point on.
Listed below is my name and account ID.
David <my last name> Your Member ID:
<my id number>
Thank You,
David <last name>
Question Reference #<bunch of numbers>
Escalation Level: Low
Date Created: 06/11/2013 05:56 PM
Last Updated: 06/11/2013 07:20 PM
Status: Solved
Email Reason: Cancel
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And companies wonder why the hearing people I get to help me. Are nasty to them? Eh? If they would have read what I have stated, I could have done my business via email without a hassle. But me having to hassle a hearing friend or family to help me out for something that could have been done without using them.