no CC at all on any Blu-ray player??
Long post - please bear with me!
I have been reading every post I can find anywhere online about this, as well as posting in several places on the Sony Community Forum. I also just concluded a live chat with a Sony support agent a short while ago - ALL with no fix in sight. Most people do not even seem to understand my problem, which is that I can get CC on my Sony Bravia TV, and I can get subtitles from steaming Netflix, as well as from any DVD that has subtitles. What I CANNOT get is the CC on DVDs that have CC, nor can I get CC on streaming Netflix content that specifically says it DOES have CC (but not subtitles).
We watch CC on TV all the time, but when watching anything thru the Sony Blu-ray player, the CC function on the TV and TV remote becomes disabled. For instance, I have a DVD in right now that does NOT have subtitles but it DOES have CC. Under Accessibility Options on the DVD menu, the screen says "This disc contains closed captions, which can be turned on and off using your TV remote control or your television's onscreen menu setup." However, when I try to get the CC on the TV, the screen says "This operation is currently prohibited for this disc." All of the TV's CC capability returns when switching from the Blu-ray player back to just watching TV. I know the problem is not with the disc, because I took it to the AV dept. of our local library and they popped it in their TV and the CC displayed immediately without any settings adjustments at all. In fact, this was even an older model TV that had the DVD player built in. SO much for new technology!
Some people have found a viable workaround by either switching their player-to-TV connection from HDMI to analog composite cables, or by running the composite cables in addition to the HDMI. We cannot do this because this "newfangled updated technology" player ONLY has HDMI and does not have any ports for composite cables. This is the second player we have purchased trying to get subtitles and CC. The first (also a Sony), got neither. We then discovered that Netflix maintains lists of mfg/player models with specific info on what features each will or will not get, but only subtitles are mentioned, not CC (which, in the end, seems to be the province of the TV to actually execute). We purchased accordingly, and now do get Netflix subtitles, but we can't get CC on ANY type of media viewed thru the player. Nor could I get any explanation from Sony on why/how their own player disables CC when connected to their own TV.
Am I understanding correctly from the previous posts here that in 2014 this will all be corrected by firmware updates to the players and TVs which the mfgs will be required to provide? I am trying to determine whether we will have to purchase yet ANOTHER player to get the CCs (this is becoming a financial burden - we have already done this twice!) or should we keep the one we just bought with the expectation that the mfg will be required to provide the relevant firmware updates mere months from now?