Complaining Customers (a rant discussion)

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Cheri

Prayers for my dad.
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Do you ever have to deal with complaining customers? I bet that sometime in your life you've encountered with idiot customers that whines, or just act like an idiot or complains about every little issue.

Let me start with my rant about customers...

We have some busiest shows that a line would go as far as possible as 15 to 30 feet away from the booth where customers would be standing waiting to order their food, I've seen customers coming up to the counter not knowing what they want, after all they're been in line for the past an hour or more, and still doesn't know what they want? Also some of them coming up to the counter talking on their cellular phones while we are waiting for them to place their order. I've witness drunks climbing over the counter start cussing right and left, throwing beer cups at the employees. I've deal with customers shouting at me because I wouldn't provide them another box when they already got a box to begin with when they placed their order. The only reason they want an extra box because they want to pour more sauce to fill up the whole box, which we do not allow them to do that, we provide cups where they can fill their bbq sauce, but that's not enough, they would complain and start shouting.

Another thing about credit card machines, When a customer gives a credit card that is max up, return declined, a customer expect us to run it again several times, It's like if you think your credit card isn't declined then call the credit card company, don't take your yelling at us. It's not our fault.

That's all I could think of on the top of my head, Angel can filled in the rest if I missed anything.

Anyone want to share their experience? ;)
 
Some of the customers can be a pain in the ass sometimes, I used to work for Tim Horton's (almost like dunkin donuts) Anyways ive had a cuustmer telling me what to do while i was really busy making coffees for the other ladies to serve the customer with and LOL my manager told her "leave him alone he is busy making coffe" i was getting ready to tell her fuck off but im glad i didnt have to do that and that could cost me my job anyways. Hugs Cheri when your off work and away from the whiny customers its always good.
 
I've experience one customer tiny thing .. complaint about my CKC cerfivcation really HUGE WHINE.. *rolls my eyes up* I've made contact w/ckc office and told me , Customer have to LEARN and patience wait til processing within 6 wks allows.. I explained over over... Made me feel annoy one customer.. I contacted w/my good friend breeder and finally made shut customer's mouth up! I got ckc cerfv... and mail it out to customer.... I wrote.. I said, I will not service w/you anymore.. you're have zero respect other breeders have told you trillion times.. Customer contact w/CKC They lauff'n so hard and emailed me.. what Customer said, I say.. well The customer have no respect and already heard another breeder already huge explained what going on issues CERTV and $$$ problem too...

Im not only the one.. *whew* ((sigh))



Guess what, The customer is cuckoo....
 
Another thing about credit card machines, When a customer gives a credit card that is max up, return declined, a customer expect us to run it again several times, It's like if you think your credit card isn't declined then call the credit card company, don't take your yelling at us. It's not our fault.
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If it happen to me, I would rub my credit card on my arm, sometimes it works second time around, and if its keep decline, I would leave the shop fast as I find it embrassing to find out why my card is decline in front of people!!!!!!!!!


Anyone want to share their experience?
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Umm, me as a customer, I went inside their small shop, and pick up the dress and waiting to purchase it at the counter and find the shop assistant busy chatting on cellular/landphone, knowing I am there, waiting for up to 1-2 minutes, I would shout saying "Fine, your busy chatting on the phone, I am in hurry to leave bye!!" Too bad. Their loss!!!

The look of their faces are priceless, it is their job to serve customers FIRST, not chatting their friends for idle gossip during working hours!!!!!!!!!!!

I never come to find any big retailers like Target, Safeway, busy with their cellular phones!!!
 
Waiting... (2005)

Cheri, what is that behind you?.......Why are you looking at my goat?

49m.jpg




I hated (HATED!) being a waitress, but this movie is so hilarious and so ballsy that it almost makes me want to go back to the summer of 1999 to work one more shift at TGI Fridays. Waiting is the best, most accurate, most honest, and most riotously funny movie ever made about the service industry. Here's how I see it – the world is divided into two groups of people: those who have waited tables and those who haven't. Those who have never worked a day of their lives in a restaurant may find this movie amusing, but they'll think it's too absurd to be real, and they'll probably never give a second thought to this movie ever again.

But those of you who have felt the pain, degradation, and humiliation of waiting tables will p**s your pants laughing at how PERFECT this movie is. First-time writer/director Rob McKittrick has created a dead-on depiction of 24 hours in the restaurant biz. The movie opens at a late-night party with lots of underage drinking, smoking, and sex. Then we see the wait staff hung-over at work the next day. The restaurant they all work at is called "Shenanigans," but it looks an awful lot like the TGI Fridays I worked at.

All the characters in Waiting are based on the real people who work in every restaurant. There's the hot/slutty/underage hostess, the fat and ugly cook who somehow dates a really hot waitress, the stoner/punk bust boy, and the manager with the chip on his shoulder. All the customers in this film (the cheap red necks who don't know how to tip, the b****y women, the drunk and horny men) are all customers I've waited on. And no filmmaker has ever so accurately portrayed the complex and irreconcilable tension between the wait staff and kitchen staff.

But at the end of the night, no matter what drama unfolds, no matter what dishes brake, and no matter how much money you make in tips (or don't make), everyone gets wasted and parties together, and you all know you're in it together. Waiting simply tells a story about a profession that most people never give a second thought to. But it tells that story flawlessly. Can't wait for the DVD.
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I know how you feel. I've had my share of "fucked up" customers when I worked at Blockbuster Video. I'd have customers who would be short-tempered and scream their heads off if something doesn't go their way.

Before Blockbuster Video started competing with Hollywood Video, we had $3 on all 3-day rentals and $2.50 on all 2-day rental. 3-day included the day that the movie was being checked out on. (Rent on Monday. Due on Wednesday.) The same goes for 2-day rentals. We had a customer come in at 11:45 pm and checked out a 2-day movie. We informed him that it was due "Tomrrow night before midnight." The customer then screamed his head off about how it was 15 minutes before midnight and that he didn't have time to watch it.

There was a woman who brought a toddler who wouldn't stop screaming. She came to the front to ask an employee a question. Her son wanted a candy bar and she said no. He dropped on the floor and started kicking and screaming. The woman walked away. After a few moments of screaming, the kid looked up and realized that his mother was gone. He stopped screaming and went running around the store looking for his mother. When he found her, he dropped to the floor and started screaming again. She did nothing.

A man was checking out a movie and was informed that he had a movie that was a week overdue. He yelled at us saying that we were wrong. To prove his point, he walked directly to the movie in the non-new releases section (on the floor, not the wall) and brought it back to us. We're standing there looking at this movie (which was a new release comedy) and wondering what the hell it was doing in the non-new release action section.

A boy comes in and rents a Playstation game. He comes back a hour later saying that he wanted to trade for a different game cuz the game he got was scratched up. We looked at it and noticed that it wasn't a typical "scratch-up" but looked like someone intentionally scratched it with a sharp pointed object. We told him that we only allow exchange for the same title. He got mad and left. We put a note on his account saying that he wasn't allowed to rent again. His father came in and rented it for him, then his father came in saying that the game was scratched cuz his son told him so. We informed him of this and he didn't believe us. Then, the boy had his neighbor check out the games for him... again scratched up. We banned the kid from renting games from us again.

We had a special deal where we offer one free rental for any non-new release if the customer didn't like a non-new release that he had recently rented. Well, this one guy would rent a movie... and come back saying he didn't like it. He used his free rental on another movie, and came back saying he didn't like it either. He kept going until we told him that he was abusing the priviledge. We stopped the special after a month.

There's an on-&-off special where we do guaranteed new releases. It's guaranteed to be in stock or they get a free rental for that particular movie only. Some customers would come in and say that the movie is out of stock and we give them a coupon for that movie. They wait a bit until someone turns it in and then use the coupon on it. We then decided to wait until the customer leaves the store. Customers would then leave and return a few minutes later. We then changed the policy saying that the coupons can only be used after today. We also noticed that some customers would come in repeatedly until there was 1 or 2 copies left and they would hide the movie from the wall into the non-new release section and then claim that there's non available and we give them the coupon. It's still being abused from time to time today. :roll:
 
Holy Cow, Vampy! You've been there dude, You had your own customer-from-hell experience. :thumb:

I cannot stand customers who demanding on what they must have, when it's not on the menu board, This isn't Burger King, where you can have it your way, right away. :roll:

Thanks for sharing your experience about customers. ;)
 
i had experence from hell
i used to work at a children pizza place i came in one morning and i found some tables not clean out and it was dirty with some plates and the floors were messed up and i spend 2 hours cleaning all over the dining rooms i wonder what happend the night before i feel that we had some customers from hell that the resturant had to close FAST!!!! that they didn't have time to clean the dining rooms

that was the worse experence i ever had to clean after the customers sighs
 
Excellent post! I've done fast food several places, and of course the pet store. I've had some real winners. I even had to call security on one guy that wanted to kick my arse. News for him- I don't think he could have done it. Of course, I also had protesters with the pet store. Some of them would run in yell at my customers and make accusations and run back out before we could call security. I was even accused of drugging the dogs to make them sleep. Hello, if all they did was sleep who would buy them? The only thing I gave them was puppy shots.

Kill them all, let God sort them out!
 
Cheri said:
Holy Cow, Vampy! You've been there dude, You had your own customer-from-hell experience. :thumb:

I cannot stand customers who demanding on what they must have, when it's not on the menu board, This isn't Burger King, where you can have it your way, right away. :roll:

Thanks for sharing your experience about customers. ;)
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Hahaha...

I used to believe in the quote... "The customer is always right."

It's like the law... people abuse it. :roll:
 
wow, good rant, Cheri :thumb: Yes, I know it's suck to deal with customers like that who alway claim that they are right.

wow Vampy!!! Unbeleivable! It look like that your customers didn't know how to treat anyone with respect and follow business's rules.

VamPyroX said:
Hahaha...

I used to believe in the quote... "The customer is always right."

It's like the law... people abuse it. :roll:
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mmmhhh Simple answer is: The customers are always right because they are King/Queen who pays with money. We should "thank them for make us profit..."

I know it sound suck but it's our job doing to satisfy our customers, no matter what. :ugh2:

My supersivor always said: "If you did not pay, then you are not my customer". My supersivor consider customers as God, no matter what... Oh Well, that's so. Anyway, we deal many customers/tenants here in the office and have patience with their rude/disrespect remark sometimes for years... (I will share my rant about them in my post later).
 
I've actually had customer bluntly say, "Hey, don't forget... the customer is always right! You should be listening to me!"
 
I work at walmart and we are running with half the amount of staff that we should have. So needless to say there are always lineups. I dont know how many times customers ask me, "are you going to open more tills" The customers get so angry with me because it looks like I am standing there doing nothing. I am a red vest so I get to stand there and help the cashiers when they need it

When they ask me to open more tills, I ask them where they would like me to get staff from. I have the person from toys, health and beauty, sporting goods, and fabrics on till. there is no one on the floor helping customers because they are trying to help you on till.

People are so impatient. All I say is, "If you know anyone that needs a job, we are hiring."

I dont know what it is like in the States, but here in Canada they have said that for about 5-7 years there will not be enough staff anywhere. Goody!
 
RDC_girl said:
I work at walmart and we are running with half the amount of staff that we should have. So needless to say there are always lineups. I dont know how many times customers ask me, "are you going to open more tills" The customers get so angry with me because it looks like I am standing there doing nothing. I am a red vest so I get to stand there and help the cashiers when they need it

When they ask me to open more tills, I ask them where they would like me to get staff from. I have the person from toys, health and beauty, sporting goods, and fabrics on till. there is no one on the floor helping customers because they are trying to help you on till.

People are so impatient. All I say is, "If you know anyone that needs a job, we are hiring."

I dont know what it is like in the States, but here in Canada they have said that for about 5-7 years there will not be enough staff anywhere. Goody!
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I understand how you feel. Don't they have someone who analyzes the business schedule? That way, they can determine when to have extra employee shifts and when not to.

When I worked at Blockbuster Video, I always made it a rule to open another line if there was more than 2 in a line (or more than 2 average). Before, we used to have multiple lines for multiple cashiers. If there's one person at the front and I'm walking through the store helping customers, I'd look at the front from time to time. If I saw more than 2 people in that line, I would have another employee go to the front to open another line. If it was just me and that other employee, I would go to the front to open another line. Now, they have only one line and customers are called by each cashier. So, the average should be 2 or less per cashier. If there were 2 cashiers, there shouldn't be more than 4 in line. If more than 4 were in line, I'd go and open another line. Of course, all of this is to our limit... but we hardly ever had problems because the store manager based the scheduled shifts on the business traffic schedule. For instance, morning shifts from Mondays to Fridays are slow. So, a manager and an employee is good enough. Morning shifts from Saturdays to Sundays are pretty busy. So, a manager and a couple employees are good enough.

I also go through the same problem at Walmart... but it's not because they are out of employees. It's because they are just too damn lazy. At my Walmart, I'll see 4 long lines at only 4 available lanes. There will be 2 employees overseeing the 8 (4 each) self checkout lanes. (All are blue vests.) There will be 4 people standing at the back chatting and doing nothing. (All are red vests.) They don't even help out. There's also 3 employees (all are blue vests) who are standing around and chatting with each other. A couple of them left the light on, but aren't present at their own lanes. Jeez.
 
One time my boyfriend came home from blockbuster and told me this story...cant believe it!!

He and 2 other friends went to blockbuster with him and the 2 friends goofed around by farting in the line to check out videotapes. One friend is a very smelly farter and let out a few good farts and the customers in line were becoming pissed off by the fart smell...so the store clerk/manager kicked them out. I never laughed so hard. :rofl: :rofl:

But I understand the stores employees frustration with customers...it is a thankless job!! Also have had friends who worked in phone customer service...same story. Have to put up with many pissed off customers!! :(
 
Opal said:
If it happen to me, I would rub my credit card on my arm, sometimes it works second time around, and if its keep decline, I would leave the shop fast as I find it embrassing to find out why my card is decline in front of people!!!!!!!!!




Umm, me as a customer, I went inside their small shop, and pick up the dress and waiting to purchase it at the counter and find the shop assistant busy chatting on cellular/landphone, knowing I am there, waiting for up to 1-2 minutes, I would shout saying "Fine, your busy chatting on the phone, I am in hurry to leave bye!!" Too bad. Their loss!!!

The look of their faces are priceless, it is their job to serve customers FIRST, not chatting their friends for idle gossip during working hours!!!!!!!!!!!

I never come to find any big retailers like Target, Safeway, busy with their cellular phones!!!
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If the card is declined no amount of rubbing will help. However if you slide it through and it doesnt catch, then sliding more will help. Sometimes stores have old or dirty equipment that needs a little ompfh :P

I understand how you feel about cell phones but if they are on a landline phone how do you know they are not talking to the supervisor or to the store's phone (like customers calling in for help and advice on products in the store?)
 
VamPyroX said:
I understand how you feel. Don't they have someone who analyzes the business schedule? That way, they can determine when to have extra employee shifts and when not to.

I also go through the same problem at Walmart... but it's not because they are out of employees. It's because they are just too damn lazy. At my Walmart, I'll see 4 long lines at only 4 available lanes. There will be 2 employees overseeing the 8 (4 each) self checkout lanes. (All are blue vests.) There will be 4 people standing at the back chatting and doing nothing. (All are red vests.) They don't even help out. There's also 3 employees (all are blue vests) who are standing around and chatting with each other. A couple of them left the light on, but aren't present at their own lanes. Jeez.
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At my Walmart they try and schedule properly but when cashiers call in sick or dont show up at all there is nothing I could do.

Wow 4 red vests doing nothing, that would never happen at our store. there were two of us on tonight and for the most part we were on till and the manager was doing the red vest job. Self checkout lanes would be nice! there are testing them out at a few stores in my province but we havent got one yet. It would be nice.
 
RDC_girl said:
At my Walmart they try and schedule properly but when cashiers call in sick or dont show up at all there is nothing I could do.

Wow 4 red vests doing nothing, that would never happen at our store. there were two of us on tonight and for the most part we were on till and the manager was doing the red vest job. Self checkout lanes would be nice! there are testing them out at a few stores in my province but we havent got one yet. It would be nice.
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There are a lot of Kmarts and Wal-Marts around here who have self-checkout lanes, but I prefer a human cashier.
 
RDC_girl said:
At my Walmart they try and schedule properly but when cashiers call in sick or dont show up at all there is nothing I could do.

Wow 4 red vests doing nothing, that would never happen at our store. there were two of us on tonight and for the most part we were on till and the manager was doing the red vest job. Self checkout lanes would be nice! there are testing them out at a few stores in my province but we havent got one yet. It would be nice.
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Don't you have a "call-in" list?

At Blockbuster Video, we had a call-in list of employees who were part-time... but willing to come in at lease once to cover emergency shifts.
 
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