wow! mci ip-relay operators posting relay transcripts on the internet

Guess you do not have the balls to tell us the truth! You just came in for the first time and made only two post on this forum, I see on your posting history. Only two?

Sure there are possiblity that operator may cut and paste, but they will be tracked by IT and IT will catch this operator and fire right on the spot! Also, with enoromous amount of time that Relay service have provided, I do not think, nor believe anyone would have resources to track every call. It is unrealistic to do so, and these transcription you just claimed, the chances are it is just make up transcription! So, I am sorry that I can NOT buy your claim!

So, either show me who you really are or you just full of Baloney!

sean1552 said:
Wow. Wow. Wow. Mci ip relay operators are posting relay transcripts on the internet at Nigerian Scams using IP Relay

Looks like they are having a huge fight among moderators right now because one tried banning this behavior and was overruled by the other members.

They have a private thread called "deaf bashing" where they call deaf TRS users obscene names or imply that TRS users are "stupid"

Nice to know what the relay really thinks. This is terrible.
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I can only say I have popcorn, pizza, and pop. And those types of forums are good enuff reason not to trust the TRS industry.

Richard
 
Well that shows how ignorant you are. You base the actions of only a few operaters and paintbrush everyone else. Ignorance. Period.
 
ALL calls are tracked by minutes not by content. It's a FACT it is how we get PAID.

The majority of those calls transcripted on that site are SCAM calls from NIGERIA. In fact ALL OF THEM ARE. I'm getting so sick of deaf people discrespecting relay operators when we try our hardest to make life easier for you! I can't believe this! I don't care anymore; I tried to present some information to help you understand what could be happening.

Everyday I get sworn at and called names because I can't read their minds. But I don't think deaf people are horrible. I don't label them and assume all callers are rude and bash them on a forums site. Those are Nigerian scam calls. NIGERIANS USE THE RELAY SERVICE TO SCAM BUSINESSES IN THE UNITED STATES because the calls cannot be tracked nor can they be submitted to the FBI (without an operator losing their job and going against the FCC law). We cannot discriminate who is a Nigerian and who is not; those are calls that are the common "I will like to buy 1000 spark plugs" calls that we get! It's so obvious. Don't hate people without knowing what we go through EVERYDAY for you!

I DO NOT ENDORSE THAT SITE BUT ALSO DON'T APPRECIATE BEING BLACK LABELLED!

diehardbiker said:
Guess you do not have the balls to tell us the truth! You just came in for the first time and made only two post on this forum, I see on your posting history. Only two?

Sure there are possiblity that operator may cut and paste, but they will be tracked by IT and IT will catch this operator and fire right on the spot! Also, with enoromous amount of time that Relay service have provided, I do not think, nor believe anyone would have resources to track every call. It is unrealistic to do so, and these transcription you just claimed, the chances are it is just make up transcription! So, I am sorry that I can NOT buy your claim!

So, either show me who you really are or you just full of Baloney!
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relayoperator said:
They have access by clicking and pasting call content. That is how they have the call transcripts. You select all of the call content (which is in text, obviously) and then you click copy and paste it into a document program and e-mail it or otherwise post it on the internet.

Your calls are being tracked believe it or not. That is how companies get paid. The time that you are on your calls is the time that is being accounted for and that is how relay companies make money. The government through taxes is paying the relay by the minutes that they connect your calls.
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This is ridiculous. Here's my first counter point- I'm a former relay operator, and there is NO POSSIBILITY that an operator is able to cut and paste call content, and save it anywhere. We don't even have a MOUSE at our consoles. No operator can do that. Sorry- it just can't happen.

Second point- On that old forum, there was NEVER any call transcripts posted. ANYONE can go to the Wayback Machine website, type in the web address, and see these posts for themselves- even though the owner deleted them all- they can still be accessed... IT's all there!

I was in the middle of that melee, and I can tell you, we were all astounded at being accused of posting call content. It was a ridiculous accusation, and we all waited.. and waited.. to see this "call content" posted in the public forums. IT NEVER HAPPENED. If anyone can find that, please point that out.

What was being posted was the general content of Nigerian fraud calls. This was to inform the public of what is happening! A warning about the types of scams being run, which was very important. Businesses and individuals deserve to be warned about these scams. It was not illegal to post those things, because the FCC and the FBI had already listed these things in their own press releases. You can do a search and find the FCC and FBI warnings too.

So- if this call content was "exposed" and someone was going to "find" the operators posting it and they were going to have some sort of consequence for this "illegal" behavior..... why has nothing happened to any of my fellow operators? NOTHING. Why? Because the call content of the deaf users was NEVER posted.

**EDITED TO ADD: I should say that I can only speak for the company I worked for. MCI operators cannot cut and paste anything from a call. It would be absolutely impossible for an operator to remember one entire call verbatim, in order to go on some forum and transcribe it. The claims you're making are absurd. I sincerely recommend that you click on these links and LOOK for any deaf call transcribed and posted at this forum. At the link below, you can see all deleted content from that forum.
Internet Archive Wayback Machine
 
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Fly Free said:
that site seems to be the boards for the IP relay operators -- i dont use them after seeing plenty of unprofessional behavior and not being in compliance with the confidentiality agreement that should have been in place (unless it already is) and a constant violation of that over at their boards -- so no i dont use them anymore -- i use other relay services instead that have a more strict code of ethics and etc altho i call the relay via the VP now a days
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One more very important thing. That forum was not for MCI operators. It was a forum for ALL relay operators. From every company. I know with concrete certainty that all companies are represented there.
 
WOW!! First of all it's the operators that provide a link between the deaf and hearing and for that they should be commended. Secondly, it's the deaf and hearing that use the service that provide jobs for the operators. Both parties should have patience with each other and neither should be disrespectful at any time.
 
The access is respectable and commendable.

We just need more oversight and control of what these TRS can do with the information they get from the conversations they handle. Unfortunately it's next to impossible with the way many of the TRS businesses are run.

Richard
 
You're right, the businesses are run in a ridiculous manner, based on FCC rulings, usually regarding privacy. I believe in protecting the rights of legitimate callers, but I think I deserve the right to keep records of prankers or harassment calls from idiot hearing people who are abusing the service. But we can't block them because its so strict and they don't want to run the risk of blocking a legitimate caller; to some extent i understand but when I can hear someone giggling at the dirty words I can hear them typing on their blackberry for me to read, I think its safe to say they deserve to be banned...
 
I trust RO's completely

What the matter with everyone? I have been using relay a good long while and would never think oprs. would "copy and paste" anything anywhere! Why would they waste their time? We deaf have some responsibility using relay. Some deaf make unreasonable requests, cursing oprs.when frustrated, not giving menu requests correctly, kids with pranks etc. I just can't thank them enough for taking time to try and control scammers who are like plague to us. I wouldn't want to go back to the times when there was no relay would you?
 
Now please take the time to see what I have to say...

Just please try and be pleasant and patient with us and we will return the favour. We're trying our best to help you. If you disagree; well then that is your problem and expect to be pissed off and hate every operator.

Here are some issues I notice the deaf users are usually frustrated about who ask questions to me on how (and I can't answer obviously since the operator is not allowed to interject in the call at ANY time) Just some tips to using relay and staying happy:

If you call an automated menu; read the menu first, then select an option that is actually on the menu. Otherwise we'll be asking you which option do you want until the cows come home and we hate telling you there is no such option.

When calling your voicemail to check your voicemail; have all of the information ready for us. Every voicemail system is different and requires a different process. You need to find out what that process is if you don't already know it. We cannot make decisions for you. Think of it as if you yourself were calling your voicemail. Only we vocalize and hear for you. You'll need to know all the steps. Otherwise it'll be frustrating to both Operator and yourself.

Talking to us is ineffective; no operator is supposed to be talking to you. Even in parenthesis ( Hello ) while you are making your call. If you ask a question and the operator doesn't answer you; it isn't because they hate you or don't want to answer your question. We would LOVE to be able to answer your question but we can't. It's policy not to interject even if a question is asked.

When you chew us out it usually tends to make us not want to take your call. It puts us in a negative state of mind. When you make calls you have a specific number or name and when your calls do come up - of course we're going to remember you.

Sometimes the hearing person has a thick accent or talks to fast even when we ask them to slow down. Sometimes we don't get the whole gist of the conversation. Don't get mad at us if we put (Inaudible) or (???). Or call us stupid and slow. Sometimes there is bad reception over the phone and it is difficult to hear someone.

Also, some women sound like men and some men sound like women. Sorry to say but it happens. So don't get mad if we think your wife is a man. We only interpret what we hear.

If something is wrong with the system, we generally will let you know if something is wrong with a short message. Sometimes our machines freeze up all together. Just disconnect and try again later.

If an operator, who is just spiteful and rude is actually trying to give you a hard time make sure you crack a whip :whip: and report them with the conversation; at least in segments of where they were "bad" as to give the management some proof.

Blah, that's all I can think of for now.
 
relayoperator said:
Just please try and be pleasant and patient with us and we will return the favour. We're trying our best to help you. If you disagree; well then that is your problem and expect to be pissed off and hate every operator.

Here are some issues I notice the deaf users are usually frustrated about who ask questions to me on how (and I can't answer obviously since the operator is not allowed to interject in the call at ANY time) Just some tips to using relay and staying happy:

If you call an automated menu; read the menu first, then select an option that is actually on the menu. Otherwise we'll be asking you which option do you want until the cows come home and we hate telling you there is no such option.

When calling your voicemail to check your voicemail; have all of the information ready for us. Every voicemail system is different and requires a different process. You need to find out what that process is if you don't already know it. We cannot make decisions for you. Think of it as if you yourself were calling your voicemail. Only we vocalize and hear for you. You'll need to know all the steps. Otherwise it'll be frustrating to both Operator and yourself.

Talking to us is ineffective; no operator is supposed to be talking to you. Even in parenthesis ( Hello ) while you are making your call. If you ask a question and the operator doesn't answer you; it isn't because they hate you or don't want to answer your question. We would LOVE to be able to answer your question but we can't. It's policy not to interject even if a question is asked.

When you chew us out it usually tends to make us not want to take your call. It puts us in a negative state of mind. When you make calls you have a specific number or name and when your calls do come up - of course we're going to remember you.

Sometimes the hearing person has a thick accent or talks to fast even when we ask them to slow down. Sometimes we don't get the whole gist of the conversation. Don't get mad at us if we put (Inaudible) or (???). Or call us stupid and slow. Sometimes there is bad reception over the phone and it is difficult to hear someone.

Also, some women sound like men and some men sound like women. Sorry to say but it happens. So don't get mad if we think your wife is a man. We only interpret what we hear.

If something is wrong with the system, we generally will let you know if something is wrong with a short message. Sometimes our machines freeze up all together. Just disconnect and try again later.

If an operator, who is just spiteful and rude is actually trying to give you a hard time make sure you crack a whip :whip: and report them with the conversation; at least in segments of where they were "bad" as to give the management some proof.

Blah, that's all I can think of for now.
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:gpost:

I agree with you. I know some deaf people who seem to have the idea that it is the relay operator's job to solve the communication problem between the person the called and themselves. Instead of taking responsibility to take the time to solve the problem, they blame it on the relay operator. I tell them that the operator is neutral and that it is the person who is speaking on the other end who is the problem. Some people dont seem to grasp that concept.

I have known some of my friends to cuss out the relay operator and I tell them that is wrong and they go off in a bashing tirade. Oh boy...
 
let's be fair

It is easy for Deaf to think relay opr. job easy. I don't think it is. They want to stop scammers and protect us from them, but often can't. They get some kids (or oldsters) who talk sex to them all the time and they have to repeat everything. Those deaf and scammers waste their time and then the opr can't help us "good" users.

We should pay attention to the things that will help them help us! Any "bashing" I think is because they are frustrated with what they have to put up with all day- not just one call. Would any of us want to be called "stupid" when we do our job well, but can't do what the person wants for a good reason?

We should take our complaints about scammers and rude abusive people directly to customer service of the relay we use. We should complain about the people who abuse the system not the frustrated RO's trying to help us!

I think we deaf often have a thin skin and don't understand sometimes things we do can be problem. I appreciate the tips.
 
I have read some of the transcripts "over there" and it seems like some oprs really want to stop scammers, but feel like their hands are tied up with their company's rules. There's that ethical issue mixed in. I can well understand that, and it frustrates me to no end that international users use relay to scam and to prank others or the oprs themselves - because I am deaf and I live in Norway, I NEED I-RELAY TO CALL MY HEARING FAMILY IN USA, but I can't because of those idiots. It's one of the reasons I am so anti-spam.

People could have better manners when they deal with operators, too. I could see how operators would be very drained from dealing with people who can't manage their anger well all day. Is it any wonder why the opr's forum exists for them to vent? Its not good to be isolated without support... and it's fine to exchange ideas for improvements and so on. Start a relay opr union! ;)

My only beef with using i-relay is that most companies ban ALL international calls into USA. :( If you know of any i relay company that allows international calls be made into USA, let me know, please. I promise, I'm not from a motherless children's church in Africa. ;)
 
Calls regarding international scams...

Oh scam calls. We despise them so. We are doing our best to keep the problem under control. We are trying to eliminate the problem piece by piece without violating anything under the Federal Communications Commission (FCC).

People overseas are able to use the relay service. Or should be. Hmmm. I don't know what service you're using - so I don't know their policy on international calling. If you are legitimately deaf there is no reason why you should not be able to use a relay service if you are overseas. E-mail them and complain; explain to them your situation and that you do not appreciate not being able to make calls on account to international scamming issues because you have the right to call your family. You hold the right to place a call anytime and anywhere because you are deaf, hard of hearing, or speech impaired. I'm a little flustered; this is frustrating to me sometimes.

The FCC protects criminals...who aren't even in the United States. So why should they have the benefit of our laws and our services?

Deaf and Operator Coallition Against (not eachother) but INTERNATIONAL FRAUD! Would be an excellent idea. :)
 
Liza said:
I have read some of the transcripts "over there" and it seems like some oprs really want to stop scammers, but feel like their hands are tied up with their company's rules. There's that ethical issue mixed in. I can well understand that, and it frustrates me to no end that international users use relay to scam and to prank others or the oprs themselves - because I am deaf and I live in Norway, I NEED I-RELAY TO CALL MY HEARING FAMILY IN USA, but I can't because of those idiots. It's one of the reasons I am so anti-spam.

People could have better manners when they deal with operators, too. I could see how operators would be very drained from dealing with people who can't manage their anger well all day. Is it any wonder why the opr's forum exists for them to vent? Its not good to be isolated without support... and it's fine to exchange ideas for improvements and so on. Start a relay opr union! ;)

My only beef with using i-relay is that most companies ban ALL international calls into USA. :( If you know of any i relay company that allows international calls be made into USA, let me know, please. I promise, I'm not from a motherless children's church in Africa. ;)
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My deaf friend who travels frequently out of country uses Sorenson "siprelay" (which can be accessed through AOL Messenger). Good luck. I hope you can get in touch with your family soon. =)
 
Soon I will stop using the TTY opr eventually. But>>> I do tell the Opr Thank You and have a good day (smile), every time I am finished using the service. I do appreciate their honest hard working job.

Most of the Opr's are wonderful. Onemore thing they can improve is that they don t type ga to sk - they are not in the position to tell us they want to cut out.
 
good oprs

I agree. I seldom have trouble with bad opr. They real professionals. I try and help to know what to tell them. Any new thoughts on deaf registering to prevent scammers and help relay service? I really do not mind. I would rather have good protected service then the wasted work and time with people who abuse system. Anyway, now everyone registers for everything anyway- we registered for this site!
 
relayoperator said:
Talking to us is ineffective; no operator is supposed to be talking to you. Even in parenthesis ( Hello ) while you are making your call. If you ask a question and the operator doesn't answer you; it isn't because they hate you or don't want to answer your question. We would LOVE to be able to answer your question but we can't. It's policy not to interject even if a question is asked.
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relayoperator,

I was taught many of these rules when I learned how to use the TeleBraille (Braille TTY) at my local deafblind center.

However, I have a question about what you wrote above. There have been times when using the relay where I've asked the CA a question about the person I'm talking to (for example, I might ask about the tone of their voice or for clarification on an unfamiliar abbreviation the CA used) and they have always given me a polite response.

When you say that a CA cannot answer questions, are you talking about a question that is asked to initiate conversation between you and the CA as opposed to an informative question about the caller I'm talking to?
 
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