Quote:
Cell towers does support 911 calls and it is redirected to the nearest emergency center also it will trainagle your postion from using cell towers so it can pinpoint your location however is not 100% accure yet. Some of the newer phone have GPS built in but I don't think it is linked to emergency yet.
Some of the phones like PPC 9700 etc support tty mode so I wonder if it will work connecting to a tty at the emergency center hrmmmm.
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Answer: You hope. Not unusual for 911 operators to hang up if no response comes after a call. Happens more than you realize. Deaf don't need an "Oops, sorry" because by then it's too late. Here is an item I shared with another list group:
The following may be of interest to Deaf Mobile Communication Device users.
I've been in communication with T-Mobile outlining why I and a number of others I know don't purchase the MCDs. Mainly, we Deaf don't have equal direct access to emergency services and I've been in at least three situations of various types in which I needed that. Thusfar only pure dumb luck got me through.
In an effort to assist them in leading the way I associated the value of of doing so from a marketing perspective and the increase in sales they'd have. I also pointed them to three sources where Deaf people do have direct access. Primarily they are overseas (typical and not in the USA) for them to study and discourse with for ideas on how to make the concept
work. Jennifer has been very responsive in communicating with me on this and the below is the step she's taking at this time. Hopefully, we will see the Deaf able to communicate directly with 911 emergency personnel when they need it rather than being forced to go through the drawn out experience
of using a relay operator when speed is of essence.
-------- Original Message --------
Subject: Re: Products and Services.TextMessaging (KMM857080I3299L0KM)
Date: Thu, 5 Apr 2007 08:18:41 -0700 (PDT)
From: Customer Care <customercare@t-mobilesupport.com>
To: EMAIL ADDRESS REMOVED
Dear: NAME REMOVED
Thank you for taking the time to contact T-Mobile and allowing me the
opportunity to assist you today. My name is Jennifer and I am here to
help you with any concerns you may have with our service.
You have contacted us today because you have been looking at the
Sidekick 3 as a possibility for a communication device but see a lot
lacking in the way of emergency features.
James I am sorry to hear that the Sidekick 3 does not offer you all of
the features that you need to be available to you. I know how
frustrating something like this must be to you on a daily basis and I
apologize for this kind of inconvenience.
I took the time to look at a couple of the websites that you posted on
your last e-mail. It is really amazing how left out, an entire sector
of people have been shut out, and we (the hearing) don?t really give it
much thought unless it is brought to our attention like this. I also
believe that the way it has been set up on
the:
SMS Emergency Text System site, it
could not appear more to be more straight forward. It does seem that it
does not need to be so complicated to work well.
I hope that we can work from an example such as this one and have our
Sidekick 3 work for our hard of hearing or speech impaired customers as
well.
What I have done is submitted what is called a ?Voice? form to my direct
supervisor Susan J. with your concerns about the Sidekick 3 and your
suggestions for it. She will forward these to T-Mobile for further
review.
I hope that I have been able to address all of your concerns today
James. It has been my pleasure to assist you.
If you have any other questions or concerns, you can respond to this
e-mail using the case number 231289 or call into the Customer Care
department at 1-800-937-8997. We are always happy to help!
Thank you for your interest in T-Mobile. We really appreciate your
business!
Respectfully,
Jennifer M.
Agent ID: 7260533
Customer Care Specialist
T-Mobile USA