- Joined
- Mar 24, 2008
- Messages
- 14,503
- Reaction score
- 21
I can sympathize with ya....COMCAST....And it was ongoing from August to Nov. of this year....(phone)...as for the VP and Internet....I was the one who finally found the missed connection that Comcast overlooked...and after 5 Techs coming here...and saying "It's the Computer".....
The Phone....everytime I tried to make a TTY call...a recording would come up....saying..."Your long distance service has been discontinued, please call customer service 48201"....I was not even trying to make a long distance call...and at first, blamed it on AT&T...and it was an all-out WAR between me and Comcast....I emailed them every, every, every day!...Did a Live Chat also...and finally when I threatened to file a complaint with the ADA....that did the Trick!...2 days later...my phone service was working perfectly....
You always get the "I apologize for the inconveniece"....and..."I'm gonna escalate this to my Supervisor"....whenever you call Customer Service....I raised HOLY HELL...went Downtown and filed a Complaint....
Everything is working really good now.....and hope you can get ur troubles to working out soon!
Son called for me as I can't stay online long enough for the VP to work. He explained that I was threatening to cancel. They have reset the router thinking about the interference from the airport. If it goes out again, then son will call back and they would replace the router as it might be defective.