Wells Fargo Discrimination!!

Geez, I can't believe people are getting more sensitive and discriminating on deaf people. They don't even help us. All they care about themself and money! I am getting sick of this world becoming GREEDY already! I just wish this world need to just grow up and be flexible with people. It is not necessary to ingore relay calls when deaf people need to use that service to communication. It is not that hard. WHy they do have to complain and complain! Stop caring about yourself! They need to accept Deaf world. It is not our fault that way we were born with no sound at all. STOP TREATING US LIKE WE ARE ALIENS! GOSH! UNBELIEVABLE!
 
Dodge Trucker said:
I know exactly what you mean! One time I was on the road and I had to use sidekick to use IP relay to call a car tint shop and I was pulling into the lot...actually my wife called them while I was driving. The secretary or lady worker who answered the phone, was pissed that she got a relay call through IP relay.
Keep in mind...we were just pulling into the lot but the business was quite a ways down. The lady was saying "oh f*** I got this damn relay call..what do the wackos want now?" and was just saying things more and more and more. I was P I S S E D!! No one was ever gonna talk to my wife like that. We pulled in and she was still yelling while we walked in the door with sidekick in hand. She looked at me like "whats your problem?" without even hanging up. I yelled "don't you ever f***ing talk to my wife like that!!"
The manager ran out and ask what was going on. I told him she was yelling and insulting my wife on the phone. Lady of course, denied it. I told her she had 1 chance to come clean or I would have her FIRED!! She again denied it. So I happily showed the convo from SK to the mgr. The lady was dumb enough to announce her name on the phone. Mgr looked at it..and I told him that he had a choice...fire her right now..or I go and report the business to BBB. He couldn't fire her fast enough and offered me a full free tint job. I naturally accepted. Great job tho!

As for Wells Fargo...if I was a long time loyal customer...If they did that to me..but told me to come in person..I would have tried to work with them telling them I'm in Fla and I need help!! If they still refused to help me...I would hang up...find other ways to fly back home..and then march into Wells Fargo bank and raise hell!!!!! Cops would have to haul me out.
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WOW! That is definitely true! I am impressed that you confronted that DUMB lady to overprotect your wife! Well, unfortunately, the dumb lady DESERVED IT TO GET FIRED! She shouldn't have insult to your wife like that way! Glad to hear that she got fired and replaced you in full time job. I am happy to hear so i want MORE people to be deserved to be punished what they are doing to deaf people as unrespectfully. Deaf people were doing lot of best to do and all they just threw it on our faces! THAT! I just wish that Obama heard what hearing people treats deaf people so badly. They could have set a new law to leave deaf people alot. PERIOD! I wish they can just announce in news, newspaper, whatever you named it! GLad that dumb lady deserved to be fired that way she treats your wife so bad. SO RUDE OF HER!
 
Don't just complain; DO SOMETHING!

I am an interpreter for VRS (can't say which one) and I have noticed the change in Wells Fargo policies. I get so frustrated too! I am also a Wells Fargo customer myself. In my position, I can't do anything about it, but YOU CAN! Please consider taking this up with the Dept of Justice (DOJ) in the Fed Govt and file an ADA discrimination case.

Companies need to be made aware that VRS calls are different than TTY or IP relay calls. Anyone can type and so it is easy for anyone to use relay to place fraudulent calls. They have ruined it for those who legitimately need to use a relay service. But many companies fail to realize that VRS is different because someone would have to actually be fluent in ASL to use it. Wells Fargo (and a few other banks as well) have tried to solve the problem by getting rid of relay by providing a TTY line, where TTY users can call directly to a WF rep who has a TTY. But most deaf people who use VRS have gotten rid of their TTYs and so no longer have access to telephone banking services with those banks having this new policy.

I would suggest that you ask that Wells Fargo do one or more of the following to fix this situation:

1. Allow VRS relay calls, but not any other kind. (No typing based relay calls)
2. Give deaf customers the option of filling out and signing a form which will be kept in their file giving banking reps permission to accept relay calls from that particular customer.
3. Set up their own VRS call center. This is probably too expensive, though. They would have to hire interpreters to staff it.

Whatever they do, they need to do something! YOU have the power to ask Wells Fargo (and other banks) to change their policies. Don't just complain or take your business elsewhere. Make a difference for the Deaf Community! Stand up and say something!

We VRS interpreters are behind you!
 
dodger said:
......

I would suggest that you ask that Wells Fargo do one or more of the following to fix this situation:

1. Allow VRS relay calls, but not any other kind. (No typing based relay calls)
2. Give deaf customers the option of filling out and signing a form which will be kept in their file giving banking reps permission to accept relay calls from that particular customer.
3. Set up their own VRS call center. This is probably too expensive, though. They would have to hire interpreters to staff it.

Whatever they do, they need to do something! YOU have the power to ask Wells Fargo (and other banks) to change their policies. Don't just complain or take your business elsewhere. Make a difference for the Deaf Community! Stand up and say something!

We VRS interpreters are behind you!
Click to expand...

Good idea! Thanks. Actually, your number two is better.
 
dodger said:
I am an interpreter for VRS (can't say which one) and I have noticed the change in Wells Fargo policies. I get so frustrated too! I am also a Wells Fargo customer myself. In my position, I can't do anything about it, but YOU CAN! Please consider taking this up with the Dept of Justice (DOJ) in the Fed Govt and file an ADA discrimination case.

Companies need to be made aware that VRS calls are different than TTY or IP relay calls. Anyone can type and so it is easy for anyone to use relay to place fraudulent calls. They have ruined it for those who legitimately need to use a relay service. But many companies fail to realize that VRS is different because someone would have to actually be fluent in ASL to use it. Wells Fargo (and a few other banks as well) have tried to solve the problem by getting rid of relay by providing a TTY line, where TTY users can call directly to a WF rep who has a TTY. But most deaf people who use VRS have gotten rid of their TTYs and so no longer have access to telephone banking services with those banks having this new policy.

I would suggest that you ask that Wells Fargo do one or more of the following to fix this situation:

1. Allow VRS relay calls, but not any other kind. (No typing based relay calls)
2. Give deaf customers the option of filling out and signing a form which will be kept in their file giving banking reps permission to accept relay calls from that particular customer.
3. Set up their own VRS call center. This is probably too expensive, though. They would have to hire interpreters to staff it.

Whatever they do, they need to do something! YOU have the power to ask Wells Fargo (and other banks) to change their policies. Don't just complain or take your business elsewhere. Make a difference for the Deaf Community! Stand up and say something!

We VRS interpreters are behind you!
Click to expand...
I agree. #2 sounds the most reasonable approach.

It's better to try to talk it out instead of screaming your head off full of rage accusing everyone of discrimination. Hold on to the deaf card until all possible options are explored. :thumb:
 
If any of you are Wells Fargo customers, You're not alone. I've tried apply home loan 6 years ago and it turned out that I was denied cuz I am deaf. My Real Estate Agent who signs ASL and she was sooo frustrated and mad at them. She said that I have an excellent credit and it makes no sense for Wells Fargo deny loan to me and also I worked for Government for long time, they're a jerk!!. She said it's plain stupid. So we switched over to Countrywide loan and got approved quickly for lower rate than Wells Fargo. It's their loss!!

If you are not happy with Wells Fargo, just switch over to different bank that will work with deafie. I would do the same if I have problem with them. I don't want problems with stupid caller service that can't take VRS calls. They got to understand that technology changed that TTY are obsolete and more than half of deafie no longer use TTY. How can they expect deafie to switch back to old TTY. It won't work that way. The only way are that they should have their own VideoPhone for Caller service so they can see who's who on other end of line to prevent Identity theft...

Many companies have to be careful not to assume that Deafie still have TTY. Soon 5 years from now, They'll get chewed by DOJ for discrimination against Deafie.

Dodger post #23, Yes, Option #2 would be good choice. Cuz if they don't follow what Deafie signed for, they'll get sued for not accepting VRS calls.

Catty :cool:
 
Dodge Trucker said:
I know exactly what you mean! One time I was on the road and I had to use sidekick to use IP relay to call a car tint shop and I was pulling into the lot...actually my wife called them while I was driving. The secretary or lady worker who answered the phone, was pissed that she got a relay call through IP relay.
Keep in mind...we were just pulling into the lot but the business was quite a ways down. The lady was saying "oh f*** I got this damn relay call..what do the wackos want now?" and was just saying things more and more and more. I was P I S S E D!! No one was ever gonna talk to my wife like that. We pulled in and she was still yelling while we walked in the door with sidekick in hand. She looked at me like "whats your problem?" without even hanging up. I yelled "don't you ever f***ing talk to my wife like that!!"
The manager ran out and ask what was going on. I told him she was yelling and insulting my wife on the phone. Lady of course, denied it. I told her she had 1 chance to come clean or I would have her FIRED!! She again denied it. So I happily showed the convo from SK to the mgr. The lady was dumb enough to announce her name on the phone. Mgr looked at it..and I told him that he had a choice...fire her right now..or I go and report the business to BBB. He couldn't fire her fast enough and offered me a full free tint job. I naturally accepted. Great job tho!

As for Wells Fargo...if I was a long time loyal customer...If they did that to me..but told me to come in person..I would have tried to work with them telling them I'm in Fla and I need help!! If they still refused to help me...I would hang up...find other ways to fly back home..and then march into Wells Fargo bank and raise hell!!!!! Cops would have to haul me out.
Click to expand...

:cheers: You're not alone on this problem.

I"ve had issue with Dentist office. Their assistant played game with me cuz I showed up on thursday on time but turn out that I was supposed to show up Monday. The assistant didn't bother to reschedule appt with me. I left and got home. My wife called and he hung up on my wife several time. I got upset and went to Dentist office and knock the glass partition cuz no one in the office (there were no ringer at all). He came out and saw me and smirking and laughing at me, playing game on me. I asked him to apologize my wife for hanging up on her. I told him to give me the dental records that I can take business elsewhere. He mocked on me and called Cop. I got frustrated and took off and few days later I got a letter to appear in Court in few weeks.

Few weeks later I told Judge that I need terp and It wasn't my fault. So she rescheduled me next month.

Month later, I showed up Court with lawyer. The dentist assistant were there and Judge heard both my side and his side of story. My lawyer told me that the Assistant lied BIG time under oath!! It was a toss up case. Judge decide to fine me $224 for Aggravated Disturbance of peace! (I never did!! :shrug: ) My Lawyer was shocked and suggest me if I can have another trial. I asked him what are the chance, he said it's only 50/50 and cost another $350 to continue to fight with me on another trial, I told him just forget it and I just pay fine. It pissed me off BIG time!! It seem that Judge don't understand deafie's struggle with stupid business people. (I wonder why Judge didn't notice that Assistant very obviously lied under oath!! Sheesh!)


So be careful with those damn jerk who love to push button on deafie.

Some hearing people just dont know how to deal with deafie so they just brush it off not realizing that it cause more problems.

My advice is that If you have problem with those jerk, Just call cop and have them escort with you and you ask them why all that insults and hung ups on Relay call! File a complaint against them. That'll make them look bad and Boss would have breathing on their neck.

Catty
 
purplecatty said:
If any of you are Wells Fargo customers, You're not alone. I've tried apply home loan 6 years ago and it turned out that I was denied cuz I am deaf. My Real Estate Agent who signs ASL and she was sooo frustrated and mad at them. She said that I have an excellent credit and it makes no sense for Wells Fargo deny loan to me and also I worked for Government for long time, they're a jerk!!. She said it's plain stupid. So we switched over to Countrywide loan and got approved quickly for lower rate than Wells Fargo. It's their loss!!

If you are not happy with Wells Fargo, just switch over to different bank that will work with deafie. I would do the same if I have problem with them. I don't want problems with stupid caller service that can't take VRS calls. They got to understand that technology changed that TTY are obsolete and more than half of deafie no longer use TTY. How can they expect deafie to switch back to old TTY. It won't work that way. The only way are that they should have their own VideoPhone for Caller service so they can see who's who on other end of line to prevent Identity theft...

Many companies have to be careful not to assume that Deafie still have TTY. Soon 5 years from now, They'll get chewed by DOJ for discrimination against Deafie.

Dodger post #23, Yes, Option #2 would be good choice. Cuz if they don't follow what Deafie signed for, they'll get sued for not accepting VRS calls.

Catty :cool:
Click to expand...

I gotta to transfer my account to another company because of this and a commission fee is way too expensive - 100 dollars fee for each sold stock. Forget it. Screw WF!

For Catty - Gee, we need to be more careful out there. I don't like my dentist's price, and other different appointments.
 
Wow, same here, I called doctor on vp with relay. I asked them if I get any infection or something..They said they can't tell me till I go in person talk to them and get information if I have infection. I was like wtf why!? I don't want to drive all way to doctor to get result. They said sorry can't give me the answer. BUT my mom called doctor, my mom is hearing. They gave my mom my result. I gave them a permission for tell my mom everything so it's fine with me if they tell my mom but I don't understand why they can tell my mom over phone but won't tell me because of relay there. I don't care about if relay know or not. it pissed me off.
 
Oh and goes same with "washington mutual" (chase)..bank. They won't help me because of relay there on vp. But I stay with washington mutual anyway.
 
dodger said:
I am an interpreter for VRS (can't say which one) and I have noticed the change in Wells Fargo policies. I get so frustrated too! I am also a Wells Fargo customer myself. In my position, I can't do anything about it, but YOU CAN! Please consider taking this up with the Dept of Justice (DOJ) in the Fed Govt and file an ADA discrimination case.

Companies need to be made aware that VRS calls are different than TTY or IP relay calls. Anyone can type and so it is easy for anyone to use relay to place fraudulent calls. They have ruined it for those who legitimately need to use a relay service. But many companies fail to realize that VRS is different because someone would have to actually be fluent in ASL to use it. Wells Fargo (and a few other banks as well) have tried to solve the problem by getting rid of relay by providing a TTY line, where TTY users can call directly to a WF rep who has a TTY. But most deaf people who use VRS have gotten rid of their TTYs and so no longer have access to telephone banking services with those banks having this new policy.

I would suggest that you ask that Wells Fargo do one or more of the following to fix this situation:

1. Allow VRS relay calls, but not any other kind. (No typing based relay calls)
2. Give deaf customers the option of filling out and signing a form which will be kept in their file giving banking reps permission to accept relay calls from that particular customer.
3. Set up their own VRS call center. This is probably too expensive, though. They would have to hire interpreters to staff it.

Whatever they do, they need to do something! YOU have the power to ask Wells Fargo (and other banks) to change their policies. Don't just complain or take your business elsewhere. Make a difference for the Deaf Community! Stand up and say something!

We VRS interpreters are behind you!
Click to expand...
Like others, I have to go with #2 due to no fluency with American Sign Language (well, just a little, but that's about it). (Note that I currently live in Altha, FL (rural) temporary until I move down to Central Florida to continue my A.S. degree in Valencia Community College. Sure I could use WebCapTel, but I don't like having to login just to enter my phone number just to ring my phone and dial the number who I want to call, so I'll have to wait until I get a CapTel 800i (or at least get a videophone once I become fluent with ASL).

As to the whole thread about businesses not accepting calls from VRS, that makes me mad and angry (of course I manage my anger, but it's just more than frustration), but I'm not deaf -- I'm hearing impaired...
 
My friend is in Vegas and needs to contact her bank in California but cant get thru due to this freaking policy. She needs to contact her bank ASAP but they wont take her calls due to the no-relay policy. She is freaking out now...and has paged me for help. I cant believe this freaking BS!
 
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damienmommy said:
Oh and goes same with "washington mutual" (chase)..bank. They won't help me because of relay there on vp. But I stay with washington mutual anyway.
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I use vp a lot by calling washington mutual and chase and it seems they have no problem accepting vp calls. How odd!
 
Interesting. I have no problem with former WFB, I called by through TTY and it was no problems for me at all. *Puzzle*
 
Well that's because if you're using a TTY machine to call Wells Fargo, you're not using any Internet Relay services. They got your information through Caller ID. When Wells Fargo gets a call through an Internet relay service, they don't get your Caller ID. Instead, they get the caller ID from the relay service. In other words, if you use an Internet relay service, you are anonymous from the one you're calling through.
 
huh... seems that if you have the right face, right id, all good info, vp would be LOADS better. Face matches ID, the banks would see this in the VP screen, right?
 
Video <-> Video/Audio <-> Audio
Video = you
Video/Audio = Caller Assistant relays captures ASL and translates it into spoken language. Then the hearing caller speaks back to the communication assistant, which then relays back into ASL.
Audio = hearing caller

Video/Audio acts as a middleman, so I don't think you can translate video ID into audio ID. It'll just be too complex for today's technology.

How are you going to translate video into audio beyond ASL, like the color of your eyes, skin color, etc. for identification? You can't, unless Wells Fargo has a videophone for deaf callers to contact them directly. With audio, only the voice can be identified (currently).
 
damienmommy said:
Wow, same here, I called doctor on vp with relay. I asked them if I get any infection or something..They said they can't tell me till I go in person talk to them and get information if I have infection. I was like wtf why!? I don't want to drive all way to doctor to get result. They said sorry can't give me the answer. BUT my mom called doctor, my mom is hearing. They gave my mom my result. I gave them a permission for tell my mom everything so it's fine with me if they tell my mom but I don't understand why they can tell my mom over phone but won't tell me because of relay there. I don't care about if relay know or not. it pissed me off.
Click to expand...

amen!! i have this problem frequently. i live at a lake and have no land phone line. i live near small town and im 20mins away from that town! i dont have a tty and my signing isnt fluent so cant use vrs yet. i have to use ip relay or have a friend or family member make my phone calls for me. my prob is that i can talk but cant hear. so ill be telling and signing to my mom what to say to the people on the phone and they think i lying because they hear me talk and say she not deaf i can hear her in back ground then they almost always hang up on us! aarrrggg!!! just because i voice doesnt make me any less deaf. people are so ignorant. anyway, i have learned to go in person to the bank or where ever and tell them that i want my mother or friend to be on my account not to have access to my info or money but simply to help in communication over phone. supprisingly this usually will work. just a thought to all those who have someone who can make a call for them. im very independent so it is hard for me to do it this way but when in need it works!!!!:cool2:
 
also when i do get my new phone line in i use the captel phone. it is awesome phone. i highly advise everyone to get one. its great for hoh and deaf because it amplified and has captions and the operator does not participate in the phone call rather types all of captions w out the person ur talking to even aware they are bing captioned. i love mine. it also has tty capability for 911 calls.
 
deafannieboo said:
also when i do get my new phone line in i use the captel phone. it is awesome phone. i highly advise everyone to get one. its great for hoh and deaf because it amplified and has captions and the operator does not participate in the phone call rather types all of captions w out the person ur talking to even aware they are bing captioned. i love mine. it also has tty capability for 911 calls.
Click to expand...

Good suggestion but one problem...there are many deaf people who dont have intelligible speech so captel wouldnt work.

We need to get these companies to change their policies to accept VRS calls because not all deaf people have good speech skills to be able to speak through the captel phone. The policies need to meet all deaf people's needs not just a select few. JMO.
 
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