When I first sought out for Hearing Aids after my hearing was bad. I had originally made an appointment with The Hearing Center here. But it was going to take a whole month to get me in for a test, I was waiting until the tinnitus I have got so bad to where I was crying daily and couldnt sleep. So I literally called the first place i found in the phone book. I was very happy with them at first and they are nice people, dont get me wrong. I just think in the long run he really wasnt looking out for my best interest. I was very happy going there until my hearing had kept decreasing and he had the current hearing aids I was in pushed to the max, there was no more room for adjusting. He never suggested putting me into a different one at all. I didnt think it was very professional. Then after the other place I went to closed down and I came back to them he was kind of being arrogant about the NEW products they had that he could have put me in. I was more pissed then anything. The thing I do like about this smaller office and him being a Starkey dealer is the turn around time on everything is very quick. If I need an appointment I can usually get in the same day or next day, if something is wrong its sent out and he has a lot of the same products in stock..