VRS question

interpreter said:
Ok, maybe I won't transfer the call, but you see how my frustration is. I would rather terp a conference call than have to do this kind of call.
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... K, can I just take like three seconds to question the logic of bitching ABOUT deaf people on a forum overflowing with Deaf people? Cos I'm thinking that there isn't much, all things considered.
 
Excuse me...who is bitching??? I'm asking a question about how to work with deaf individuals who request I not introduce my company. I'm asking this question to ALL on here.
 
A few times, I had a hard time to deal with my hearing customers on the relay service. They do not have a real patience listening on the relay. They don't want to hire deaf people to work for a company because of their time.

I lost some customers - of course, some of them think that VRS is a tele-marketing. I know that you are not tele-marketing agent.

I remembered I explained two customers about a relay service. They forgot about it later. They paid my service, and they never came back. I am hearing impaired, and the customers are hearing which more comfortable for them to buy something from hearing dealers because they are in the same world. It is not about my communication problem. I am a good communicator with my customers. I am lucky that I can talk, except my ears which is not a big deal to me.

I realized that some deafies are trying to think of a way to short communicate thru the relay and VRS. It is really not about you. It is all about finding an easy way to communicate someone on the phone. Unfortunately, some hearing still do not care about VRS and relays. If you really want to tell a person about your service, I think that it is fair because you have a business to run. The problem is that a deaf business owner fears to lose his/her business.
 
interpreter said:
Ok, maybe I won't transfer the call, but you see how my frustration is. I would rather terp a conference call than have to do this kind of call.
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I guess I don't understand why it bothers you so much. There are many things that VI interpreters experience that are annoying, and putting up with them is part of the job. But why does this one issue - not announcing if asked - bother you so much? :confused:
 
Aleser said:
... K, can I just take like three seconds to question the logic of bitching ABOUT deaf people on a forum overflowing with Deaf people? Cos I'm thinking that there isn't much, all things considered.
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To be fair, there aren't really any forums just for interpreters. RID tried to have one but it wasn't popular and they closed it down. So that's one possible reason.
 
not announcing is not that big of a deal, i do it all the time. if they tell you not to announce, just ask for some information upfront before you connect the call. such as thier name, the reason they are calling. if they get upset over the questions, just explain this will help their call go smoother and have a better chance at suceeding at their intended goal of not knowing its a relay call.

use alot of fillers, so the hearing people know you are still there, cause hearing people fear dead air like the plague. you can also use "hold on" to the hearing people if you have a part that you need to clearify with the vp user.


as for the problems with "customer service" eh, i expierence all those things you mention, but as soon as the call is disconnected, those people are out of my life forever, if you let it get to you then youre making things worse for yourself. granted we get the same callers sometimes, even in the same night, if they complain about you, offer to transfer them to another terp, if they agree, lucky you. if not, grin and bear it.

ive had callers tell me i was too fat, tell me i need to learn sign, tell me this or that....on the flip side ive had calls go really well and applaud me and not want me to transfer them when i get off work. some people you jive with, some you don't.
 
Ariakkas, you're absolutely right. Once people are off your screen, they're gone forever. I very rarely get the same caller more than once. (I would imagine terps who work overnight in the 24/7 centers get more of the same faces than I do.) Anyway, yeah, regarding the "customer service" - it doesn't get to me on an individual basis, it's more an overall thing. Just something I get tired of doing all the time, kissing ass call after call, even if the callers are perfectly normal it can get on my nerves. Once in a while I will sign off for two minutes just to sit down and say "it's okay, calm down" and then I sign back on and feel better. Most people are fine, honestly. I do love my job. It's just that smiling and being sweet all the time is draining for an introvert like me.

One of my favorite calls was one of my earliest ones, where the caller ended it with "thank you so much, great job interpreting, ILY, thank you thank you!" Now that made me feel good. :D
 
i know what you mean. maybe my center isn't as strict, but im not always shiny happy...in fact i would say most times im not, unless the people in my center are being exceptionally playful and im in a good mood.

im polite and to the point, ill chat with them if they want, even tho you arent supposed to, but thats good "customer service".

we recently got a massage chair for our breaks, so breaks rock haha. huge stress reliever.

i usually work nights, not overnight, but i occasionally get the same people.
 
Wow, I never heard of it. I took a look and it looks pretty cool, I will check it out when I am back from vacation. I already see some familiar names there. :)
 
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