Sidekick Service problems!
I want let u know if anyone wonder what going on with sidekick read this.
Connecting to relay center...
Waiting for next available operator....
Session started at 7:48am on Saturday, October 3, 2009
Hello! i711.com CA#80941F
Special Instructions:
THK U DIALING
800 866 2453
RINGING 1...
(AUTOMATED SYSTEM)
thank you for calling the t mobile sales and information line
(recording to relay)
(message in different language)
this call will be recorded for training and order verification purposes.
remember at any time you can dial 611 for free from your t mobile phone to reach
a customer care representative for assistance.
to buy new wireless products and services or to add a new line of service to
your existing account press 1
if you are an existing customer and would like to speak with customer care press
2
for all questions regarding moving your number to t mobile press 3
to activate a newly received t mobile phone press 4
to repeat these options press star GA
i would like talk to live rep please ga
(navigating to a live representative)
RINGING 1...
(chimes)
(AUTOMATED SYSTEM)
t mobile
(navigating to a live representative)
alright transferring you now (too fast) otherwise please continue to hold (too
fast) alright i ll get you right over to a representative your call may be
monitored or recorded (too fast)
(ON HOLD)
(music playing)
RINGING 1...
thank you for calling all of our representatives are still assisting other
customers (too fast)
(still navigating)
please remain on hold for the next available representative. current hold time
is 6 minutes (too fast)
(ON HOLD)
(music playing)
this call may be monitored or recorded for quality and training purposes. your
call will be answered in the order it was received (too fast)
(music playing)
(still holding)
thank you for waiting please have your account number or mobile number ready a
representative will be with you shortly (too fast)
(music playing)
I don;t have account number i just have question to live rep ga
(still holding)
RINGING 1...
(M)
(INTRO CALL PLS HLD)
yes hi thanks for calling t mobile my name is zach may i have your first and
your last name please qq GA
my name is Jonathan ga
(confirming spelling)
hi jonathan how was your morning going so far qq GA
great thanks... i have some question about sidekick service may i ask? ga
yes you may. what are your questions about the sidekick service qq GA
Yesterday seem everyone has problems with sidekick service i am curious what is
going on with sidekick service??? ga
okay jonathan yes you are correct yesterday everyone has been having problems
with the sidekick services the problem that everyone was having is that danger
is experiencing problems with the sidekick services that are causing everyone to
not be able to use their internet email applications and also personal services
with the sidekick GA
oh, I see do you know when it will be return? ga
actually jonathan as of right now we do not have an estimated resolution time
for this problem. and i definitely hate to hear that you have to go through this
problem but our engineers are working on this issue to get it resolved.
GA
Thanks I just want to be sure because i hear crazy rumor that sidekick is out of
business i just want to be sure ga
okay i definitely hate to hear that you heard those rumors they are not true so
just ignore them jonathan but the sidekick is still in business and we are going
to resolve this issue for you guys GA
thanks for give correct info and help have wonderful day ga sk sk
you go uhm you have a wonderful day as well GA
sk sk sk
(CALLED PARTY HAS HUNG UP)
(ANOTHER CALL Q GA)
no thanks s
(you re welcome)
k sk
(smile)
Session ended at 8:10am on Saturday, October 3, 2009