Tmobile Customer Service SUCKS!

shel90

shel90

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My SIM card stopped working at my trip to OC so I went to the Tmobile store to replace it. Well, the guy said that my SIM card was fine and that my pager was defective even though it was working but with the "SIM ?" flashing. So, I call Tmobile last Wednesday for a replacement pager...of course, I get transferred at least 5 times and the whole thing took me f**cking 3 hours. Got the claim filed to get a new replacement pager for free since that pager was replaced in June. So, my replacement arrives on Friday...it worked but the screen said wating for activation..may take up to 48 hours. Today, after 3 days, still no activation, so I call tmobile. They, of course, transfer, transfer, transfer, transfer, and transfer me...so they were ready to send me another pager when the rep saw that I got a new SIM card on Friday along with my replacement pager. So, they ask me why and I explaineeeeeeeeedddd for the millionth time..and they said pls to put my SIM card in my hubby's pager and his in my pager. Turns out that my hubby's SIM card worked in my pager so it was the SIM card that was defective not the pager. So, I put the new SIM card in my pager and my hubby puts his back in his pager. Then, I got transferred 3 more times to the "activation dept" to activate my new SIM card. Done..guess what? They activated it using my hubby's acct not mine! So my hubby's pager stopped working and my pager starts working but with his info. So, I called again..got transferred another 4 times and explained the problem. The person said the process for a new password is easy and I was like "no no no..so I explained that they activated my new SIM card with the wrong acct. " They were confused and didnt understand what I was trying to say..I was clear and I explained again in simple terms and they were like "UUUUHHHH..ummmmmm....ummmm..hold" Put me on hold for f****cking 20 mins and they said that my new SIM card that I got on Friday is no longer any good..I was like WTF? They said they will send me a new one for free and I said "What about my hubby since his orginal SIM card doesnt work anymore since u accidently deactivated his SIM card to transfer his info onto MY new SIM card.:" Then they went "OOOOHHH UHHHHHH...UMMMMMMM....ok we will give u two new SIM cards for free." Now, both my hubby and my SIM cards are not working and we both dont have pager/cell phone service until the 2 new SIM cards arrive.

I SPENT FFFFOFOOOUUUURRRR HOURS ON THE F&&&CKING PHONE FOR NOTHING!!!!

I am ticked and cant sleep..what a WASTE of my evening!

Has any of u tmobile users have these issues with customer service?
 
Yes, I had issues with Tmobile's tech service. I also had issues with other company with tech service, too. Customer service today generally sucks balls.
 
I did have some problems with T-Mobile and ended up finally changing over to AT&T.

So far so good.
 
I've never had a problem with T-Mobile. I called them and told them that my keyboard was coming off. I was on the phone for 15 minutes. They sent me a new one and had me send the old one back in the same box they sent me. :)
 
Vampy, did you use the VRS to contact Tmobile?

Shel90, that sounds like Telstra transferring me over and over again while I was on the TTY (there is no VRS here, unfortunately) and it is pain in the ass, I will have to say. Next time, be angry at them ;)
 
shel90 said:
My SIM card stopped working at my trip to OC so I went to the Tmobile store to replace it. Well, the guy said that my SIM card was fine and that my pager was defective even though it was working but with the "SIM ?" flashing. So, I call Tmobile last Wednesday for a replacement pager...of course, I get transferred at least 5 times and the whole thing took me f**cking 3 hours. Got the claim filed to get a new replacement pager for free since that pager was replaced in June. So, my replacement arrives on Friday...it worked but the screen said wating for activation..may take up to 48 hours. Today, after 3 days, still no activation, so I call tmobile. They, of course, transfer, transfer, transfer, transfer, and transfer me...so they were ready to send me another pager when the rep saw that I got a new SIM card on Friday along with my replacement pager. So, they ask me why and I explaineeeeeeeeedddd for the millionth time..and they said pls to put my SIM card in my hubby's pager and his in my pager. Turns out that my hubby's SIM card worked in my pager so it was the SIM card that was defective not the pager. So, I put the new SIM card in my pager and my hubby puts his back in his pager. Then, I got transferred 3 more times to the "activation dept" to activate my new SIM card. Done..guess what? They activated it using my hubby's acct not mine! So my hubby's pager stopped working and my pager starts working but with his info. So, I called again..got transferred another 4 times and explained the problem. The person said the process for a new password is easy and I was like "no no no..so I explained that they activated my new SIM card with the wrong acct. " They were confused and didnt understand what I was trying to say..I was clear and I explained again in simple terms and they were like "UUUUHHHH..ummmmmm....ummmm..hold" Put me on hold for f****cking 20 mins and they said that my new SIM card that I got on Friday is no longer any good..I was like WTF? They said they will send me a new one for free and I said "What about my hubby since his orginal SIM card doesnt work anymore since u accidently deactivated his SIM card to transfer his info onto MY new SIM card.:" Then they went "OOOOHHH UHHHHHH...UMMMMMMM....ok we will give u two new SIM cards for free." Now, both my hubby and my SIM cards are not working and we both dont have pager/cell phone service until the 2 new SIM cards arrive.

I SPENT FFFFOFOOOUUUURRRR HOURS ON THE F&&&CKING PHONE FOR NOTHING!!!!

I am ticked and cant sleep..what a WASTE of my evening!

Has any of u tmobile users have these issues with customer service?
Click to expand...

Sheesh! Sound like you are talking to someone from foreign country. They can be a pain.

I had no plm w/ Tmobile. I did the same thing transferring working SIM to working SK2. I made sure that they followed my instruction and they did it in 15 min. I spoke thru either HamiltonRelay or i711 Relay thru AIM.. I prepared before doing do by typing IMEI number, my and my wife's acct, SK2's ph number on a wordpad. Saved it and use it to cut and paste to AIM to speed the process. I had no problem at all and Tmobile treated me nicely. Cuz I don't curse them.

So I guess that u got hit by stupid jerks in Tmobile.

Catty
 
Like VamPyroX and purplecatty, I have never had any problem dealing with T-Mobile.

T-Mobile does have a special toll-free number for the deaf/hard-of-hearing customers, the number is (877) 296-1018 (from 5:00A to 10:00P, 7 day per week.) I have contacted their TTY line and always get assistance promptly.
 
I will ask my guy about how service went with his pager when he had problems with his SIM card.

:wave:Brian, calling a TTY line does NOT excuse what happened with Shel90. That is so frustrating. I would be so pissed already if it were me. I am NOT a patient woman when it comes to shoddy telephone customer service. I just don't have the time.......

Sometimes it's actually easier to call with relay because some companies had TTY service but NO ONE at that helm. Either way works but.....customer service is paramount to a company's well being. I just don't bother with TTY numbers. :lol:

It is great that Tmobile has a special toll free number. Thanks for posting that.
 
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Better off to hire a deaf dude to replace the dumb person who doesn't know how to use the TTY
 
IslandBreeze07 said:
I will ask my guy about how service went with his pager when he had problems with his SIM card.

:wave:Brian, calling a TTY line does NOT excuse what happened with Shel90. That is so frustrating. I would be so pissed already if it were me. I am NOT a patient woman when it comes to shoddy telephone customer service. I just don't have the time.......

Sometimes it's actually easier to call with relay because some companies had TTY service but NO ONE at that helm. Either way works but.....customer service is paramount to a company's well being. I just don't bother with TTY numbers. :lol:

It is great that Tmobile has a special toll free number. Thanks for posting that.
Click to expand...

I just asked my guy....he said no trouble at all with T-Mobile. I guess there are bad and good salespeople at Tmobile just like bad and good relay operators, ya know?
 
Brian..I do not have a TTY nor a TTD...I have a VP so I used VRS.

It wouldnt matter if I used a TTY..the people screwed up and now both of our pagers arent working. I do not feeling like dealing with the tmobile issue today.

I dont like it how they are always transferring me to different depts and I have to explain my situation over and over again. That's so time consuming!
 
JClarke said:
Vampy, did you use the VRS to contact Tmobile?

Shel90, that sounds like Telstra transferring me over and over again while I was on the TTY (there is no VRS here, unfortunately) and it is pain in the ass, I will have to say. Next time, be angry at them ;)
Click to expand...
I used online relay, not VRS. :)
 
Ahh, no worries, Vampy -- there's always a different way than the VRS
 
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