I understand Amy's perspective about Sorenson.
However, I spoke with someone about ZVRS's illegal practice. A customer is interested in getting a Z20 phone and did fill out the application to receive a Z20 phone, but he or she was demanded to put his or her VP 200 phone number to port into Z20 phone. That customer felt that Z representative pushing him or her to jot down the number for porting purposes.
The purple representative backed off and respected customer's choice of VRS provider, but Z representative did not.
Are you being aware that Z representative removed a VP 200 and took it with him or her and left a customer a Z phone??? Is it all right? No. Z representative has no rights to take away VP 200 or other VRS provider device. If customer is not satisfied with other VRS provider device, then s/he can return the devices themselves.. Simple as that. Taking away a device from them?? No No.
There is no illegal practice here.
Before taking possession of the VP200, ZVRS presents the customer with a form that gives us the ability to ship the VP200 back for them.
If the customer wants the price of the Z20 fully subsidized so that it is free for them, they must sign that form.
If the customer doesn't wish to sign that form, ZVRS is perfectly willing to have the Sorenson customer pay the same price for the Z20 as any other VRS provider customer would that is porting their phone number to ZVRS.
The business decision here is that Sorenson, who holds 80% of the VRS market, is the best opportunity toward growing market share. To do that, ZVRS is giving Sorenson customers a reason to port to ZVRS to get a fully subsidized videophone.
Nothing is being taken away from anyone without their written consent.
This ZVRS business practice is legal.
If you have a specific example of what you consider an actual abusive or illegal practice, you can contact customer support and escalate to a manager.
If you somehow feel frightened by contacting ZVRS customer support, you may send me an email directly at
vrsengineer@gmail.com, and I promise you it will be relayed to appropriate management.
On the other hand, if you have no specifics to back up your claim, please stop throwing around vague assertions without something to back them up, as it really makes those of us working at ZVRS who try hard to Do The Right Thing very unhappy with you.
Facts please. Specifics.
Why not porting numbers from other VRS provider such as Purple, Convorelay, Viable, etc? Why does ZVRS focus on getting a port number from Sorenson only? Is it legal??? That bothers me.
Sorenson is 80% of the market. They are the largest target.
ZVRS will gladly port phones from other providers, but the business decision that has been made is simply to not fully subsidize the price of Z20 phones to such customers as to make the price effectively "free".
I did get a porting number from Purple which I don't use to ZOJO (which I did not want). To the realization, I don't need ZOJO product and porting that number to Sorenson ntouch mobile and returned ZOJO product plus flasher back to Z because I never use ZOJO.
Sounds like you made an educated consumer decision and found a product and service offering that works for you. Congratulations!
From what I find out more about ZVRS's actions, I lost respect for them. I use Convorelay and Sorenson products..that's it.
As someone who is deeply concerned with public opinion regarding his employer, I would love to know what caused this loss of respect. Is the loss of respect do you your misunderstanding of what is "legal" here, or simply with the business practice of not fully subsidizing other provider's video phones when ported to ZVRS, or the practice of convincing the customer to allow us to ship their VP200 back for them to prevent dirty Sorenson tactics of getting customers to immediately port back by tricking them with an email?
Just keep that mind, it not agent fault its a management. You gotta remember they love us, really.. they love to work with us but not the management.