I was hired by Purple in 2009 to work as the senior lamp developer for their G2 System -- (web-based interpreter scheduling, client and 'terp invoicing/billing system). I was replacing an existing contractor. When I saw the job ad looking for a lamp developer who knew sign language and was familiar with the deaf community, I was wondering why the ad also didn't say "and who's first name is Mike and last name is ..." lol - the job was that perfect!
This was one of the best jobs I ever had - I'm h/h with bte's - and it's the first company I've worked for since I've started losing my hearing where I didn't feel disadvantaged as Purple hired a lot of deaf/hh staff.
However, from my first week there, I could see that there were problems. People in strong positions were being laid-off - like while I was in Washington DC office, the only IT manager was let go. The office had over 30 people - who would manage their IT needs?
After a couple of months, it was becoming obvious to even me that there were serious problems. I telecommuted from home as my "team" was all over the country which meant that I as normally oblivious to most of the in-office gossiping. We had weekly telecom meetings and Purple provided it's own VRS services but it was all business.
When the axe started falling, it fell hard - in one week every single contractor (that wasn't a terp) across the country was let go. (I lost my entire database support team in Rocklin.)
All I can tell you is what I understood what I was told. The FCC changed the rates at which they recompensed companies that supplied their own terps. This was positioned, I felt, as a discriminatory measure against VRS companies like Purple b/c we had a large employee base that required our own services. What were we supposed to do - contract with competitors to provide the services we excelled at?
The real kick came when the FCC back-dated the ruling by two years. Making the charges retro-active still makes no sense to me as, literally overnight, Purple incurred a $25 million dollar debt.
Purple's share-holders had to decide whether or not to unload the debt by liquidating all company assets, or reduce operating expenses as much as possible while maintaining revenue in order to stand-up to the debt.
The week after the contractors were all let-go, I got a call from my boss. He told me that his boss, a VP, had his headcount reduced by over 50% and that I was being let go. He had no problems with my work and he wrote me a very nice recommendation, but he, himself, was left with zero technical staff.
I asked about Sorenson and the impact of the FCC ruling on them and was told that, ironically, since Sorenson didn't support the deaf/hh communities through direct-hiring as strongly as the other VRS companies, that the impact of the ruling on them was significantly less.
I was at Purple for nearly 6 months - I can say that the people there were some of the best I've ever worked with. Everyone, regardless of role, cared deeply about their jobs and the impact it had. Leaving there was more like going through a divorce than simply changing jobs.
I really hope Purple, and the other similarly-impacted VRS companies survive the FCC and their rulings.
That's all I wanted to contribute. These opinions are my own and do not reflect that of any employer, former or current.