That's an uneducated statement. You do not know if the site referred to was even a company owned site. AB does provide a range of very patient oriented services that are precisely about the people. Paranoid hysteria serves no purpose. It's a business. That does not make it evil or non people oriented.
In the case of the removed post: do you really think someone facing surgery wants negative reinforcement? The risks of any surgery are reviewed with every patient. When someone says "I'm scared" they do not want or need "Yes, you should be." That's a simple-minded, ignorant approach. CI surgery is very low risk surgery. That is a fact. When someone faces truly high-risk surgery, say a brain tumor removal, you don't respond to a statement of fear with "Yes, be afraid. You will likely die." You hold their hand. At least, that is what a mature, intelligent person does.
With CI Surgery, someone who has been there reassures a patient who is worried. Realistically and statistically, there is nothing to worry about. Your chances of being in a car accident every time you get behind the wheel are higher than the chance of complications due to surgery.