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"Under the American's with Disabilities Act, all healthcare providers and facilities are MANDATED to provide reasonable communication accommodations, including qualified sign language interpreters" Maybe you can remind your provider of this so that they will provide an interpreter. Not only are they required by law to provide one but they must also pay for the interpreters services. Hope that helps.
She is in Australia I think.
In the US, we are all cognizant of this, but knowing and having it actually happen, are often two different things.