- Joined
- Oct 10, 2011
- Messages
- 5,884
- Reaction score
- 89
Mike, sorry you are having to deal with all of this. They need to listen to YOU!!!! My magnet has always been one of the strongest ones. With that, you can twist the magnet to make it closer or further away from your scalp. You definitely need to contact Cochlear and tell them you will NOT use their product on your next CI surgery unless they get this solved NOW. How far is your Audi from home? If close enough, I would drive there and not leave until they give you a stronger magnet.
When I needed help with my CI....I was able to contact Cochlear online and they immediately where online with me. If your Audi won't listen, have the Cochlear Rep meet you at your Audis office.
This is so not fair to you. You know the CI works great, you're having great success....only the magnet is holding you back.
I really hope you can get this settled ASAP. Please keep us informed on what steps you take next. I wish I lived closer, I would let you try my magnet and see if it helps.
When I needed help with my CI....I was able to contact Cochlear online and they immediately where online with me. If your Audi won't listen, have the Cochlear Rep meet you at your Audis office.
This is so not fair to you. You know the CI works great, you're having great success....only the magnet is holding you back.
I really hope you can get this settled ASAP. Please keep us informed on what steps you take next. I wish I lived closer, I would let you try my magnet and see if it helps.