Some of you may have heard that Sorenson has filed a complaint with the FCC against Purple alleging that our MVP is not interoperable with their services-and that we are in violation of the do-not-call registry.
Yesterday, we filed a response to the complaint. Obviously, we view Sorenson's complaint as unsubstantiated. We pride ourselves on our commitment to functional equivalency and that includes ensuring that our products are interoperable.
You can see a copy of the letter at:
http://gullfoss2.fcc.gov/prod/ecfs/retrieve.cgi?native_or_pdf=pdf&id_document=6520217062
You will note from the letter that the MVP's interoperability with Sorenson's VRS service was already tested and approved by their engineering team. We cannot explain why their counsel didn't note this, but it is clear that they are concerned about the surging demand for mobile video communications and our unique position to respond to that demand.
Our outreach team works hard to ensure that customers are aware of their rights under the do-not-call rules and our engineering team works hard to deliver products that ensure our customers have the same level of access to the nation's telecommunications infrastructure that hearing people do. Sorenson's view notwithstanding, we strongly believe that our customers have the right to functional equivalency.
Should you be asked about the complaint or our response, Brandon Arthur, our Vice President of Marketing Communications, has recommended responding with the following:
Q: I heard Sorenson claims that the MVP is not compatible with their VRS services. Is that true?
A: No, that is not true. The MVP is compatible and was tested by their engineers. Sorenson appears to be concerned that they don't have a mobile video phone of their own.
Q: I heard that Sorenson is claiming that Purple isn't following the do not call rules. Is that true?
A: No, that is not true. Sorenson appears to be concerned that we are working with our customers to ensure that they have access to the do-no-call registry and that they are able to effectively navigate the automated menu. We are committed to our customers regardless of Sorenson's position.