Just because I am Deaf you won't take my calls?

inochi said:
You let your mom do the calls? Why not yourself?
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Because of people's accents and background and couldn't understand. So mom did the most of phone calls.
 
CrzyMeg said:
I have video phone but i have problem with VP and internet working together. It like one way or the other.
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Contact Sorsenson Tech and get their ass to your place and have it fixed.
 
JClarke said:
Contact Sorsenson Tech and get their ass to your place and have it fixed.
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:rofl: I tried that but there no Sorsenson Tech Company in Pensacola. I have heard there going to have Company in Pensacola. :lol:
 
While you are having problems with the people who hung up on you and never calling you back and all that shit through the relay services. What about family members who also don't wanna make the relay call to a Deaf person, even they know about the relay services? I am not very happy when I don't get any personal calls from my sister or my son or any of my other family members who don't want to make the relay calls to me in spite of my hearing husband. I have to make the relay calls to them when I want to talk to them through the relay operator like visiting in their home by phone. I told them to call me when you feel like talking to me by relay service. I have waited for them to call me and boy, it is a long time never calling me.

Sometimes, there are some people who hung up from business and also some new people who do not understand about the relay and I tried to explain about the relay services for the Deaf (mostly on TDD, not VP) to them. Now when I am reading what you all say, ahh, I am not alone and I am just like you having the problem with hearing people who don't wanna deal with the deaf, even family too. Ugh, geez!!! :mad:
 
Bebonang said:
While you are having problems with the people who hung up on you and never calling you back and all that shit through the relay services. What about family members who also don't wanna make the relay call to a Deaf person, even they know about the relay services? I am not very happy when I don't get any personal calls from my sister or my son or any of my other family members who don't want to make the relay calls to me in spite of my hearing husband. I have to make the relay calls to them when I want to talk to them through the relay operator like visiting in their home by phone. I told them to call me when you feel like talking to me by relay service. I have waited for them to call me and boy, it is a long time never calling me.

Sometimes, there are some people who hung up from business and also some new people who do not understand about the relay and I tried to explain about the relay services for the Deaf (mostly on TDD, not VP) to them. Now when I am reading what you all say, ahh, I am not alone and I am just like you having the problem with hearing people who don't wanna deal with the deaf, even family too. Ugh, geez!!! :mad:
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Understandable. I know how you felt.
 
It happens often in places where these services don't occur often.

In Rochester, it occurs very often. So, anywhere you call with relay... you're likely to get someone who is already familiar with it.

Where I am, I've had people hang up on me thinking that I'm a solicitor instead of a customer or someone who wants to speak with them. :roll:
 
VamPyroX said:
It happens often in places where these services don't occur often.

In Rochester, it occurs very often. So, anywhere you call with relay... you're likely to get someone who is already familiar with it.

Where I am, I've had people hang up on me thinking that I'm a solicitor instead of a customer or someone who wants to speak with them. :roll:
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It was so stupid.
 
Jolie77 said:
Yeah, That has happened to me too. When they keep hanging up on me - I, too, go down to the store to tell them off. Usually when I tell them off, They came to realize that it was an actual call and apologized for it.

At one time, I was ordering the pizza through the relay. Well, the pizza delivery was supposed to be here within 30 mins and they never did show up. So, I tried to call to find out what is going on. They kept hanging up on me like after 2 or 3 times. That was just enough for me to get steamed. I went over there and demanded to see the manager. The manager was apologetic and he said I did order the pizza but it was never delivered. So, in the end, I got a free pizza and also a coupon for free pizza for the next order. :-D

So, Jenny - I totally can relate u on that. It just makes you want to yell at them doesn't it? Heh.
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Good for you. The only way they will stop hanging up on relay calls is if you let them know, in no uncertain terms, that it is unacceptable. I admire you for advocating for yourself in this way. If more people would follow your example, situations like this would occur less often. And I would also include a promise (not a threat:D) of reporting them to the Better Business Bureau.

You go girl!
 
jillio said:
Good for you. The only way they will stop hanging up on relay calls is if you let them know, in no uncertain terms, that it is unacceptable. I admire you for advocating for yourself in this way. If more people would follow your example, situations like this would occur less often. And I would also include a promise (not a threat:D) of reporting them to the Better Business Bureau.

You go girl!
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Way to say! :lol::rofl:
 
I do a lot of comparison shopping and I do it with VRS. I've been "disconnected" many times and that does not stop me.

Education, education, education.

The problem is that VRS representatives are, usually, very professional and sound like telemarketers. Sometimes, I wish they'd let me do the talking in the first place - especially when it's urgent.
 
Wokamuka said:
I do a lot of comparison shopping and I do it with VRS. I've been "disconnected" many times and that does not stop me.

Education, education, education.

The problem is that VRS representatives are, usually, very professional and sound like telemarketers. Sometimes, I wish they'd let me do the talking in the first place - especially when it's urgent.
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Maybe the operators need to be trained to start off with a disclaimer:

"Please don't hang up. This is not a marketing call, and I am not trying to sell you any thing."
 
jillio said:
Maybe the operators need to be trained to start off with a disclaimer:

"Please don't hang up. This is not a marketing call, and I am not trying to sell you any thing."
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They will hang up straight away if they hear one breathing word of 'hang up' ...
 
Hi all,

I couldn't help seeing all the frustrations regarding using relay operators to call for you. I use a captioned telephone to relay my messages to the other party. Here's what I have:

CapTel - The Captioned Telephone

This phone is similar to the Relay, but one catch, the captionist is transparent, meaning both you and the person you're calling can hear each other. It really works great for me and I control what I say.....

On the other hand, this phone will not work if you have difficulties with speech and depend on TTY type texting.

There is also an Internet version of the Captel, called WebCaptel. It's a little slower, but you can still control the talking and also can ask the other party to be patient while you "read" their captioning. Here's the link:

https://www.sprintcaptel.com/index.asp

Hamilton CapTel

The beauty of this web enabled service is you can use any phone, including cell phones.

Hopefully this will help anybody that is interested...
 
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