EASYJET Banned Deaf Passenger Twice
April 5, 2004
LONDON, ENGLAND - EASYJET gives grovelling apology for trying to ban deaf
passenger..then FIVE DAYS later tries to ban him again. EASYJET tried to
stop a deaf man getting on their plane - just five days after apologising
for ordering him off another flight.
Airline staff told Steve McKenna, 43, he was a "liability" because they
claimed he couldn't understand safety procedures.
And the sign language tutor said he was "humiliated" as he pleaded to board
his return flight from Belfast to Liverpool.
He said the flight was delayed for 45 minutes before he was finally allowed
on the plane.
Steve, from Liverpool, said: "I argued with the crew for 30 minutes saying I
fully understood safety procedures and could comply with them. But I was
ridiculed and totally humiliated and made to feel like some sort of leper."
Ironically, Steve had just received an apology after he was thrown off an
easyJet flight to Amsterdam with 10 deaf friends last October.