Hi, I'm a relay operator and I'm new here.

whatdidyousay! said:
Then how does closed captioning work on TV, the news has reporters with accents and the CC is able to tell what being said. I think a person would be able to tell if the wrong word is being used. This happen with CC on TV at times and I know when a word does not fit in the sentence.
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I believe most closed captioned programs still make use of operators to transcribe what's being said and heard. They use this thing called a stenotype which makes them capture what's being heard right away and translate it into written words that can easily be read by viewers. Some programs make use of computers to transcribe however they sometimes cause delays since the computers need time to tell some words apart and also differentiate various voice types. It's still much more efficient to use human operators to caption programs accurately and in real time.
 
yizuman said:
welcome.gif
Welcome!
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Thank you. Nice meeting you. :)
 
:welcome: to AllDeaf forum. I have been using the Relay services for many years using my trusting TDD old or new. I am used to TDD than VP to communicate with hearing people with the relay operators. Also I am still comfortable talking with Deaf people on my TDD. I guess I am an old woman not sure about going on VP. Here I am use to Computer now after I learned how to use the computer and love it a whole lot. :lol:

I hope you can stay and have fun with us. Have fun reading and posting all the threads here. See you around here. :wave:
 
Bebonang said:
:welcome: to AllDeaf forum. I have been using the Relay services for many years using my trusting TDD old or new. I am used to TDD than VP to communicate with hearing people with the relay operators. Also I am still comfortable talking with Deaf people on my TDD. I guess I am an old woman not sure about going on VP. Here I am use to Computer now after I learned how to use the computer and love it a whole lot. :lol:

I hope you can stay and have fun with us. Have fun reading and posting all the threads here. See you around here. :wave:
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Thanks dear. I'm sure I'll have fun with such friendly people. Hope you keep on using the service. Relay operators are happy to serve the deaf community. :)
 
relay for life

well, do have to say you are indispensable!! though it is a big love hate relationship on my part. i dont use the video relay since i avoid relay calls as much as i can due to how long a simple call can take and how often the people i can make the experience even worse.
there are some good operators and then there are some bad operators. the good ones make a call an easier experience while the bad ones make me dread the next call !!
do you get paid well? how long do you work ? i mean sometimes i get a replacement operator and that drags the call out and confuses the heck out of the person i am calling.:-o
 
DDU said:
well, do have to say you are indispensable!! though it is a big love hate relationship on my part. i dont use the video relay since i avoid relay calls as much as i can due to how long a simple call can take and how often the people i can make the experience even worse.
there are some good operators and then there are some bad operators. the good ones make a call an easier experience while the bad ones make me dread the next call !!
do you get paid well? how long do you work ? i mean sometimes i get a replacement operator and that drags the call out and confuses the heck out of the person i am calling.:-o
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Yeah, I guess it really depends on how much the relay operator loves his/her job. If they love their job, they have the motivation to perfect every call and help out as much as they can. :P I can say that my pay's not bad. It's kind of in the middle. Helps me get by. I work 8 hours a day, 5 days, the usual. I'm sorry if replacements sometimes confuse the called party but sometimes it's time for the relay operator to end his/her shift and has to be replaced by another operator. It sucks, I know but we also don't know how to resolve that. They can't just stay and take the call for its entire duration since some calls last up to 2 to 4 hours. :P I do wish there was an option for deaf people to specify their preferred relay operator to handle their calls. It would be a great idea, in my opinion. :P
 
Hi! I have a question....what were the funniest or embarrassing moments you ever had as an operator?
 
Tousi said:
Hmmm, are you sure you mean this site? I've been here for years and I don't recall posts having to be moderated before actually going up.
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I think it is a new policy after all the spammers that have been attacking AD?
 
Peyton Sawyer said:
Yeah, I guess it really depends on how much the relay operator loves his/her job. If they love their job, they have the motivation to perfect every call and help out as much as they can. :P I can say that my pay's not bad. It's kind of in the middle. Helps me get by. I work 8 hours a day, 5 days, the usual. I'm sorry if replacements sometimes confuse the called party but sometimes it's time for the relay operator to end his/her shift and has to be replaced by another operator. It sucks, I know but we also don't know how to resolve that. They can't just stay and take the call for its entire duration since some calls last up to 2 to 4 hours. :P I do wish there was an option for deaf people to specify their preferred relay operator to handle their calls. It would be a great idea, in my opinion. :P
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Every job has its flaws. Looks like the replacement of an operator in the middle of a call is a flaw BUT relay operators do have a life outside of work and need to go home to their families.

Some people just need to remember that when it happens to them.
 
Peyton Sawyer said:
I do wish there was an option for deaf people to specify their preferred relay operator to handle their calls. It would be a great idea, in my opinion. :P
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actually, I discovered recently that nextalk.net allow deaf people to instruct their IP-Relay (or TRS) how they want their calls to be handled.

edited, never mind you mean pick a relay operator. I think they probably don't want to do that because of privacy issue. I would think the more a relay know a person, the risky it is.
 
sheila022 said:
Hi! I have a question....what were the funniest or embarrassing moments you ever had as an operator?
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Most probably the prank calls. Pranksters make us relay lyrics of songs, cuss words or even try and make us have phone sex. :P
 
sheila022 said:
LOL LOL LOL LOL LOL!!! Really? That must be so much fun!!!! I shall try this sometimes....;)
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It is, however, an abuse of the relay service. The service is actually intended for people who are deaf that have legitimate calls to make. A call, when proven to be a prank, is immediately passed on to our supervisor and more likely than not, such a call is terminated. :P
 
Wouldn't it make sense to register the phone numbers of those who genuine need the relay service? This would eliminate abuse of the relay service and open it up for better services for those who actually rely on it ie: international relay. Much like a global number?
 
I am curious what is the percent of people use both text and video relay services? It does not have to be exact.

Do you ever think that a video relay makes you feel less work with your hands on the TTY?

I have nothing to against both services - both are great and helpful for many ways.
 
Peyton Sawyer said:
It is, however, an abuse of the relay service. The service is actually intended for people who are deaf that have legitimate calls to make. A call, when proven to be a prank, is immediately passed on to our supervisor and more likely than not, such a call is terminated. :P
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if a person is seriously doing phone sex via the TRS, you are obliged to relay such words, are you not?
 
BecLak said:
Wouldn't it make sense to register the phone numbers of those who genuine need the relay service? This would eliminate abuse of the relay service and open it up for better services for those who actually rely on it ie: international relay. Much like a global number?
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There was an effort to register relay users. Unfortunately, the registration didn't help much because the FCC only asked for a few details such as a physical address and email. Fraudsters can easily provide that. There wasn't much effort on the FCC's part to double check these addresses and names first to verify that they do, in fact, exist. Lots of scammers have provided bogus addresses or something probably copied on Google and have gotten through with registering. Plus, in my opinion, I think the registration process would have been more effective if they asked every relay user to send in a proof of disability such as a note from the certified doctor or something. At least we're all able to make sure that every user is legitimate.
 
webexplorer said:
I am curious what is the percent of people use both text and video relay services? It does not have to be exact.

Do you ever think that a video relay makes you feel less work with your hands on the TTY?

I have nothing to against both services - both are great and helpful for many ways.
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I bet VRS would be easier. Unfortunately for me, I don't know much sign language so I can't be a video relay interpreter. :P
 
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