VR has not changed the rules. You told them that you did not want to find a job. Therefore, they cannot help you. They are there to help people with disabilities find and maintain employment. If you are seeking employment, and HA is a part of the accommodation you need to work, they will help you with the cost of HA. But if you choose not to work, there is nothing they can do for you. It is your choice, not a change in the rules.
Likewise, if you want new aids just because you don't like the way the old BTE looks, that is not VR's responsibility either. You are evidently just confused about the purpose of VR. They are not a social services agency. The purpose of the organization is to assist with empoyment issues. You have to be looking for work, or preparing for a job to be eligble for their services.
Just because they can't help you doesn't mean that the organization is bad. It simply means that you aren't doing what you need to do to meet thier criteria for assistance.