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We're assuming that the woman is honest about her weight; it could be even more than 300 lbs.To be fair, you don't know that she, "broke" the chair, you only know that the chair broke while she was sitting on it. She didn't mistreat the chair.
If the chair is new, write to the manufacturer to see if they will give you a trade in or a discount.
Also, I think the chairs can take up to 300lbs. I'd check with the manufacturer.
Personally, I'm not sure I would want a chair that couldn't take 300 lbs.
Shel didn't buy the chair new from a retailer, so it might not be covered.