It has nothing to do with "experience" and everything to do with "market rate" of services. That is ALL. You need to stop trying to confound the issue and make it seem like these VRS companies are noble and deserve to get millions of dollars in profit. They are not "investing in the deaf community" they are FLEECING the deaf community and lining their pockets.[/QUOTE]
I'm still missing how VRS companies are fleecing deaf community. Deaf Users pay only for internet, and to an ISP, not VRS provider. TRS fund set up for providing functionally equivalent access to telecommunication. Deaf users get to pick their provider. If they decide they don't like, they pick again, and again, and again. You speak as though they just shove money in their pockets and run. The re-invest the profits in the company to pay for everything else that TRS fund doesn't pay for: like R&D, free equipment, salaries of people who don't produce revenue. True! Good interpreters are expensive but there are other staff that work there too to make VRS possible. And you talk like $389/hr is huge amount for VRS but NECA doesn't pay for all interrpreter hours. They don't punch time clock and money pours out. FCC only pays for less than half their time, company pays the rest. Until you run such an operation yourself, you have no idea how to run one efficiently. If they don't they can't stay in business. This is business where FCC makes the rules VRS must follow, and if company does it really well, and has lots of happy customers, FCC then gets to say ok, now that you did a good job, we decide to pay you less for same quality. Do you get to do that with other company you do business with? I don't. Tell my utility company, i really like these lights but this month i pay 40% of bill, ok. Good! I will get 40% less light, i bet!