For day to day things where it is not involving someone who I will be having a close business relationship with (dentist, doctor, bank), then I don't mention it unless there is an obvious problem. For the doctor, dentist or bank or situations like that, I am upfront and warn them that I will require pen and paper or my netbook for conversations. For the most part, it has worked. I only had a problem with 1 bank. The person totally overreacted, has been since retrained and still didn't learn and was sent to another branch. I have also changed banks. The branch involved is now being checked into by the Feds regarding breaking ADA policies. (not me, but I was mentioned since the customer involved was there during the issue with me.) At the new bank, I was quite frank with the lady who handled the opening of the account. She asked permission to explain to the branch manager so that I would not have any future problems, and with the managers approval, she introduced me to the staff and explained why we were doing this. I have had no problems and the staff has taken it upon themselves to learn more about the deaf and hard of hearing and have contacted the Lighthouse For The Blind and the Deaf Service Center to help educate them as a place of business. Each teller window and each desk has a pad of paper and a cup with pens for anyone needing it. There is also a printed out card at each desk with ASL signs for common banking terms and the numbers to help as well.