Trade in your TTY for CapTel
How can you trade in a TTY for a CapTel? I got a TTY/VCO... Pm me okay! Thanks
Well, I'll PM you, but I'll also post the information here, for everyone to see.
TTY/VCO here~ I use online My IP RELAY instead of my tty/vco! its a pain in the butt when you have to keep saying GA blah blah!
Trading in your TTY (Teletypewriter)/VCO (Voice-Carry-Over) for a CapTel (Captioned Telephone) is easy. Contact your telecommunications access program for more information. If you do not know how to contact them, dial 711, and then ask for customer service. When speaking with customer service, ask how to contact equipment or the telecommuncations access program, and they will be happy to assist you.
Using CapTel is very easy. To make a CapTel call, simply pick up the handset and dial the number of the Hearing person you would like to call. The CapTel captionist will automatically connect the call. When you speak, the Hearing person will hear you. When the Hearing person speaks, you can hear the Hearing person's voice, as well as see captions on the CapTel display at the same time. The CapTel captionist is totally invisible in the conversation and will not announce the captioning service, so you can choose to announce you are using a Captioned Telephone, or not. It's up to you. When the Hearing person speaks, the CapTel captionist uses stenomask microphone attached to a computer with voice recognition technology, to revoice everything the Hearing person says. The computer understands that specific captionist's voice, and the captionist also has a keyboard to type any names or unfamiliar words. This technology works so quickly, it only takes about 1 or 2 seconds for the captions to appear on your CapTel display. There is no reason to say "Go Ahead" or "GA", because you can interrupt the person at any time. You're in control.
Hearing people can call you easily. To connect to the captioning service, the Hearing person dials the toll-free number for CapTel relay. The Hearing person hears, "(Recording) (Female Voice) Thank you for calling the captioned telephone service. Please enter the area code and phone number of the person you are calling, followed by the pound sign." Once the Hearing person enters your ten-digit phone number, the Hearing person hears, "(Recording) (Female Voice) This call is being connected to CapTel." When your telephone rings, picking up the receiver will show "Connecting Captions", and the Hearing person hears, "The person you called will be with you shortly." When you see the captionist's ID number, say hello and begin your conversation. This entire process takes a matter of seconds.
You can also use CapTel for captions on your answering machine. Simply press "MENU" again and again until you see "Caption External Answering Machine" and press OK. Pleace the mouth piece of the CapTel handset on the speaker of your answering machine. You will see 'Connecting to Host" on your CapTel display. When you see "(Ready to caption)", press play on your answering machine. You can hear your messages and see the captions at the same time.
You can also use STS (Speech-to-Speech) with CapTel. If you or the person you want to call have speech that is not easily understood over the phone, you can use STS. When you call the toll-free number for STS, a specially trained STS operator answers and asks you for the number to dial and connects you. The STS operator will revoice anything not understood. If you do not know the number for STS, dial 711 and ask the operator what the Speech-to-Speech number is.
You can also use VRS with CapTel. If you want to call a videophone/webcam user, dial the toll-free number for VRS, and supply the videophone number (Sorenson videophone, call Sorenson VRS 1-866-FAST-VRS or D-Link videophone, call Hamilton VRS 1-866-HIP-VRS1), IP address (any VRS), ISDN number (CSD VRS 1-866-WANT-VRS), ext. number (depending on account, CSD VRS 1-866-WANT-VRS or Hands On VRS 1-877-HOS-4VRS), or AIM screen name (Hands On VRS 1-877-HOS-4VRS). You can also use CapTel with VRS to inteprtet complex Englisn. If you read complex English, and you would like it translated to ASL, turn your videophone off (or do not answer your computer) and call yourself with VRS (with a Sorenson VRS videophone number or CSD VRS or Hands On VRS ext number) The VI (Video Interpteter) will say, "The person you're calling doesn't answer. Would you like to leave a message?" Leave a message with that complex English, and the VI will send a video e-mail to you, in ASL.
You don't have to give up anything with CapTel, either. You can call still call baduot TTY users. You have two ways to call TTY users. The first way is to dial 711 with your CapTel. Your CapTel will turn into VCO mode to call the relay service. When the relay operator answers, ask for VCO, and the relay operator will type to you. Tell the operator the number you want to call, and tell the operator the number is TTY. When the TTY user types, the operator will do nothing, and the TTY users words will appear directly on your display. When you see "GA" ("Go Ahead"), it's your turn to speak. When you speak, the operator will type to the TTY user. When you are ready for the TTY user's response, say "Go Ahead" or "GA". Because this call is in VCO mode, not CapTel mode, you cannot speak while the TTY user is typing. Having the direct connection from the TTY user allows you to see the TTY users typing directly as it is typed, but it doesn't allow for other features, such as ASL-to-English, English-to-ASL, English-to-Spanish, Spanish-to-English, English-to-French, or French to English. Also, it is better to call a baduot (TTY) VCO user in CapTel mode, because you can hear the VCO user's voice and read the captions at the same time. If you would like one of these extra features, call the toll free number for the realy. If you do not know what the toll free number is, dial 711 and ask the operator what the voice number is. When you call the toll-free number, your CapTel will connect to a captionist to connect you to the relay. You can hear the relay operator's voice and read the captions on the screen. You can give the relay operator the number to dial and provide any instructions, such as English-to-ASL. If you would like translation to Spanish or French. Ask the operator to transfer you, or ask for the toll-free number for Spanish or French. When you connect with the Spanish or French operator, ask for English-to-Spanish or English-to-French. You cannot have translation if you want to call a Hearing person. If you want translation to a Hearing person, dial 711, and then ask for Spanish or French, or put your phone in VCO mode (press "MENU" until you see "VCO Mode", and then press OK), and then dial the toll-free number for Spanish or French. To return to CapTel mode, simply hang up and press "Caption".
If you want Spanish-to-Spanish CapTel, press and hold the shift button on the mini keyboard, and then press the menu button again and again, at the same time, until you see "Spanish Captions". Simply press OK to have your Spanish CapTel calls captioned in Spanish .
You can also call an HCO (Hearing-Carry-Over) user with CapTel. An HCO user can hear, but uses a TTY to type, instead of speak. To call an HCO user, put your CapTel in VCO mode and dial the HCO user's number directly. There will be no captionist or operator on the line. You will connect directly. When the HCO user types, the HCO user will hear you. Again, because you are calling in VCO mode, you cannot speak while the HCO user is typing. If you choose, you can also call an HCO user with relay. Dial the toll free number for the relay, and the captionst will connect you with a relay operator. Tell the operator the number and the number is HCO. When you speak, the HCO user will hear you. When the HCO user types, you will hear the relay operator's voice and see the captions at the same time.
9-1-1 calls are also directed in the same manner. When you call 9-1-1, there is no captionist or relay operator on the line. This is to protect you from waiting for relay in case of an emergency. To call 9-1-1, simply dial 9-1-1. There will be no captions. If you cannot hear the 9-1-1 operator, press the button on your display for 9-1-1 captions. Whren you press the button, your captel will show "Requestion Captions from 911". The 9-1-1 operator will hear the badot tones "VCO GA". The 9-1-1 operator will know to use TTY. When the 9-1-1 operator answers, your CapTel will send instructions to the 9-1-1 operator, "USE VCO YOU MUST TYPE TO ME ON TTY I WILL TALK TO YOU BY VOICE GA" The 9-1-1 operator will then type to you. You may not be able to hear the 9-1-1 operator, but you will see the words on your display. When it is your turn to talk, speak to the 9-1-1 operator. When you are ready for the 9-1-1 operator to respond, say "Go Ahead". When you hang up, your CapTel will remain in VCO mode, in case 9-1-1 calls you back. To return to CapTel mode, simply press "Caption".
If you have 2-Lines, you do not have to worry about this, because you can use 2-Line CapTel. With 2-Line CapTel, all calls are captioned, including relay and 9-1-1 calls. Also, Hearing people do not have to call the toll-free number for CapTel. Voice is on the main line, and text in on the second line.
You can use 2-Line CapTel with VRS with VCO. To use 2-Line CapTel with VRS with VCO, call VRS with your videophone/webcam, and then ask the VI for VCO. Tell the VI your telephone number, and the VI will call you. When you answer your CapTel, tell the VI the number of the Hearing person you want to call. When the Hearing person speaks, you can hear the Hearing person, see the sign language, and if you don't understand some of the signs or the fingerspelling is too fast, you can look at the captions.
If you are Blind or Low-Vision, you can also use CapTel. Simply ask for CapTel with USB. CapTel with USB allows you to use CapTel with a computer to read the captions in large print or on a dynamic braille display. You can even save or print the captions. Simply ask for CapTel with USB, when ordering your CapTel.
If you live or work with Hearing people, they can also use CapTel. They can simply turn off the captions.
For more information, contact CapTel customer service.
Ultratec, Inc.
Attn: CapTel Customer Service
450 Science Drive Ste 4
Madison, WI 53711-1166
1-888-269-7477 Voice/CapTel (English)
1-866-670-9134 Voice/Voz/CapTel (Spanish/Español)
1-800-482-2424 TTY
1-608-238-3008 Fax (Madison, WI)
CapTel@CapTelMail.com
CapTel - The Captioned Telephone
Well, I'm using voice phone for emergency.
Are you Hearing?
You can get SI Relay and there's no need to call GA or SK anymore.
Sorenson IP Relay
No, you cannot use SIP Relay or any other IP-Relay for VCO.
There is no way to use your microphone through the internet for voice. The only way to make a VCO call is with 2LVCO (2-Line VCO). To make a 2LVCO call with IP-Relay call, use your computer or pager to call your home phone or 2nd cell phone with the internet or AIM, with IP-Relay. When your phone rings, answer, "Hello, operator, can you hear my voice? Please type back to me." When the operator types back to you, say, "Operator, I am makeing a 2-Line VCO call. I want you to type the other person's voice, not my voice. Please hold while I connect the call." Press "flash" on your telephone (or however you place a 3-way call), and then dial the number of the Hearing person. Once it's ringing, press "flash" again (or however you connect 3-way calls). The operator will neither announce relay nor ask the Hearing person to repeat, unless you ask. When you speak, the operator does nothing. When the Hearing person speaks, you can hear the Hearing person and see the words the operator types. Because the operator is typing, there will be a delay.