Deaf woman suing E Bay

AlleyCat said:
Been around the block too many times. It gets so old, believe me, I understand. Been deaf ALL my life, thank you. I have become so jaded by the constant having to ask family or friends or coworkers to do a call for me similar to above that I've learned it's easier for me to just roll my eyes, put up with it and do it the fastest, quickest way possible, whether I like it or not. While I wish that all companies would become deaf-friendly, I am not going to start suing everybody.
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Whether you like it or not is a defeatist attitude. I'm glad our forefathers didn't feel that way when they penned the US Constitution with their blood. Considering all the resources and technology available now... we must fight for OUR independence. It is time for us to SPEAK up and educate the world. Show 'em all what we can do.

You don't think I do this all day long too? WE ALL DO. I'm not crazy about lawsuits either... but it's a good start. She's got a case. Now to find her the RIGHT judge...
 
AlleyCat said:
Been around the block too many times. It gets so old, believe me, I understand. Been deaf ALL my life, thank you. I have become so jaded by the constant having to ask family or friends or coworkers to do a call for me similar to above that I've learned it's easier for me to just roll my eyes, put up with it and do it the fastest, quickest way possible, whether I like it or not. While I wish that all companies would become deaf-friendly, I am not going to start suing everybody.
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Understood...but guessing we deafies have to start somewhere....so I say SUE...and hopefully it will make EBay understanding of the deaf issues....ummm...had a very bad problem awhile back, for appx. 4 months with my Phone....and after threatening to contact the ADA and a lawyer....2 days later my phone was fixed (Comcast)....
 
One of good example that Chase provide the PIN via text and I able to enter the number on website before see the account for balance on different computer. So, eBay should follow same way as Chase does.
 
AlleyCat said:
Been around the block too many times. It gets so old, believe me, I understand. Been deaf ALL my life, thank you. I have become so jaded by the constant having to ask family or friends or coworkers to do a call for me similar to above that I've learned it's easier for me to just roll my eyes, put up with it and do it the fastest, quickest way possible, whether I like it or not. While I wish that all companies would become deaf-friendly, I am not going to start suing everybody.
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good point --- aaaaannnndd.. I guilty of what you do too sometimes. :shock:

it does get old. I hated feeling jaded about certain viewpoint I just overlook it so easily because of this. Its just that when someone like the lady suing ebay loses over a simple thing -- its ridiculous. they make soooo much money they can afford high priced lawyers and we cant.
things had gone the way of being so blunt only looking at numbers standpoint - nothing is personal anymore and companies think nothing of it.
 
I'm betting eBay will eventually add the "Send PIN code as a text message" option like other sites, but for the time being it hasn't added that feature yet. Most likely to save money.

overthepond said:
I find this strange, I have (and many of my deaf friends) used ebay (buy and selling) we never come across that we need to be contacted by phone. All was done by email.
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It's only required for certain situations, I think. If you registered before 2-3 years ago or so, it isn't necessary for the grandfathered eBay accounts. Secondly, if you don't have to contact the eBay support center, you also wouldn't need a PIN. That number has your case/auction details in case a dispute/problem needs to be solved. I am also under the impression it's a spam-prevention tactic to reduce the poor behavior done by a few bad apples who spoil the rest.
 
naisho said:
I'm betting eBay will eventually add the "Send PIN code as a text message" option like other sites, but for the time being it hasn't added that feature yet. Most likely to save money.
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Know why? Because nobody in the past sued the company. However I believe that the company will add that feature soon since it is being sued. Thank God for ADA. We are created equal.
 
it would be in your best interest to email both Consumerist and eBay about this rather than crying lawsuit. a lot of consumer problems are solvable through a well-constructed complaint. if it doesn't work, then take it up to news like consumerist or news company... and also social medias like facebook and twitter.

Jeff Bezos, CEO & Founder of Amazon, is probably not aware of this issue and I'm sure he would direct his staff to take of this issue immediately if you just send him a well-constructed complaint email. He's a very good man with no greed and has done a lot for society.
 
Jiro said:
Jeff Bezos, CEO & Founder of Amazon, is probably not aware of this issue and I'm sure he would direct his staff to take of this issue immediately if you just send him a well-constructed complaint email. He's a very good man with no greed and has done a lot for society.
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Pardon me, Amazon owns eBay?
 
Jiro said:
it would be in your best interest to email both Consumerist and eBay about this rather than crying lawsuit. a lot of consumer problems are solvable through a well-constructed complaint. if it doesn't work, then take it up to news like consumerist or news company... and also social medias like facebook and twitter.
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:hmm:, She did talked to the news reporter on TV.
 
I just saw another thread about this incident (in ADA category) so that's old news (almost three years ago). Maybe the link above is to update the news?
 
Deaf woman's eBay complaint highlights dispute over Web access for disabled - CNN.com
eBay notes that in her complaint, Earll said company agents told her about alternative methods, including submitting proof of identity and SMS text messages, that she and other hearing-impaired people could use to become sellers.

"eBay offers solutions to help the visually and hearing impaired, individuals with color vision deficiencies, as well as those with limited dexterity access eBay's services," said Ramirez, the eBay spokeswoman. On its website, eBay has a page devoted to accessibility issues, including a profie of Rick Willison, a pastor who became a successful seller despite a degenerative eye disease.
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