deafdrummer
Active Member
- Joined
- May 17, 2009
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How old are they now? If they are still before the age where their voice has broken, tell them to remember how to speak in their pre-adolescent voice. There are men out there who remember how to speak in that voice. When their voice breaks, that is the time when suddenly, their thicker vocal cord start working. Once they get the hang of using the more mature voice, they stop using their younger voice and eventually forget how to access that voice. Do you have a friend who is a drag queen, I mean a really good one who can do the voice impersonation? That'd be your ticket.
I've had problems with getting hung up on. What I do is tell the relay agent "Please do not announce the relay and immediately ask if such and such band is playing ..." That way, the callee, realizes that this is a legitimate call and not a wrong number or a Nigeria call.
I remember a car stereo shop in the 90s when I called about something, and he said, "Yeah right, you are deaf," and hung up on me. I never went back to the store.
This is something even worse - the violation of representation. Representation means, what you type is exactly what your agent says to the callee. I've had a contentious relationship with my company over health benefits because of eligibility requirements and how I fall in and out of the full-time health benefits program because of my income limit and bonus conflict.
I was told over the years, "You know, you can't go yelling at people, cussing, and saying insulting things." At first, it was subtle, and I didn't realize it. The last time we talked about this, my boss said, "You have to stop doing that. We do this and do that to help you, and you tear us down like that. Especially when you talked to such and such on the phone the other day and told her (whatever it was)." And I said, "What? I didn't say that..." He said, "Well, she came to me and told me what you said."
It then dawned on me what was going on. As I first mentioned, it was subtle at first, and then apparently had gotten worse over the years. I told him I knew that was not what I said and would pull up the relay transcript (I record every F* thing, every GD thing) and bring it in. What was funny was, I came in the next day after talking to that person in question over the phone, and she asked me if everything was ok. I wondered why she was asking me that. Nothing particularly bad had happened to me that I could recall. I didn't realize she said it out of concern for me rather than just casually asking how I was doing. Our signals were crossed up big time!
I went home THAT DAY after work and pulled that specific conversion. As usual, no cussing listed anywhere in the transcript. I printed it out and contacted Hamilton Relay about this. They replied, admitting that they had finally caught the person violating my trust with putting words of their own into the conversation, and that I was not the only person making the complaint against this particular relay agent. He was fired, period. This is what he did.
Me typing - I don't understand. Why didn't it go through q is the computer system down q ga
A-hole saying - I don't understand, this is BS. What the hell is going on? Is the computer system FU or something??
Or something like that, but DEFINITELY NOT what I typed. I also printed out the response from the relay agent supervisor, and I took both the conversation and the response to my bosses to get them to realize that I wasn't doing the cussing. At that point, I made it my personal policy that I will never use relay with my company again. If I am late for work or don't show up, every supervisor must check their e-mail in case I "e-mailed in sick" (as in "called in sick"). I want everything I have typed to be EXACTLY everything THEY read, and what they say is EXACTLY what I read. That way, there's no miscommunication of material facts. What if I had been fired for this reason, and I discovered years later this fact? I probably would sue for ownership of the company (because they wouldn't be able to cover the attorney's fees and award for damaging my job prospects).
In the end, things were ironed out, smoothed over. I would NOT trust relay in conversations with my own employer, because you never know if you have a rogue agent like that working there. The relationship is way too important to risk or destroy over something like this. I go to e-mail (since chat or IM is not allowed per company policy).
Yep I get "im not interested" and hang up on me so many times!
that I try to get the persons name and remember them for the next call and simply tell crs to ask for that persons name.. but otherwise it can be time consuming and frustrating as hell! 
Or "Chris Smith" if you want an easier name for them. lol
