Connecting to relay center...
Waiting for next available operator....
Session started at 5:30pm on Friday, December 10, 2010
Hello! i711.com CA#70624F
Call code nbr is XXXXXX GA
Special Instructions:
THK U DIALING
866 720 4181(AUTOMATED SYSTEM)
thank you
for
calling radio shack wireless
(recording to relay)
in order to
ensure the best service possible this call will be recorded please note all
of our promotions even our free offers require that you provide a valid major credit or debit card please make sure
you have your credit
or debit card available to assist us in expediting your order to place
an order today press 1 for questions about an existing order
you
have already placed press 2 GA
1 ga
(pressing 1)
(recording to relay)
RINGING 1...
(M)
(INTRO CALL PLS HLD)
(relaying special instructions)
thank you for calling sales department
radio shack sales department my name is (confirming spelling)
bruce may i have your name may i know your name qq GA
Good evening, my name is Paul and I would like to order the Samsung Epic phone at the web-only price I see online. However, I am having problems with the plan options presented on your website in order for me to check out. The call code is XXXXXXX GA
thank you for the for providing the call code and ahh i will go ahead and check the eligibility now so may i have the mobile number that you are planning to upgrade qq GA
my number is...
808XXXXXX ga
and ahh may i have the billing zip code under which the sprint account is registered GA
XXXXX ga
give me a minute i m checking your eligibility
(on hold)
and i see that the phone is currently eligible for an upgrade GA
Yes, I know. So can you please help make this sale happen without changing my plan rates or prices? ga
absolutely your plan and everything would remain the same we ll just go ahead and upgrade your phone with the best deal regarding the cell phone don t you worry GA
Great, thank you Bruce. ga
you re welcome and ahh the phone that which you have selected is a top of the line model okay so what is that you personally like about this phone qq GA
Keyboard, video relay via the front facing camera and the AMOED screen. Let's make this sale happen, I'd like to start cooking dinner soon..... ga
alright so just wanted to know how much time do you spend driving your car everyday qq GA
Please no survey questions, I'd like for this to be as smooth and painless as possible ga
alright and the phone number that you are upgrading is 808XXXXXX correct qq GA
correct ga
alright so here s a recap of the package which i have selected for you any questions any doubt you have about the package please ask me GA
sure ga
you will get the phone samsung epic 4g and as this phone has a big on it wide screen to put to protect the screen of the phone from scratches and the lens of the camera i selected a universal screen protector and as per the package which i have selected for you including phone and everything all you pay today would be
just $189.98 GA
That's correct ga
and your plan remains exactly same so whatever you pay you can continue paying the same just on top of that you will pay $10.00 per month for 4g premium data as the phone which you have selected it s a 4 g phone and the $10.00 premium data feature is mandatory GA
Yep. Let's do this. Are you ready for my shipping address and credit information? ga
ahh ahh just to inform you that by default in the page the sprint data pack of $15.00 per month got selected but you don t worry sms this order goes to the back end department the feature will get canceled automatically and you won t get charge for that feature GA
great ga
may i please spell out your first name qq GA
Paul
then XXXXXXXX ga
(asked operator to spell)
(confirming spelling)
and may i have your billing address qq GA
Yes, XXXXXX St, honolulu, HI XXXXXX --That is also the shipping address as well. ga
(asked operator to spell)
(confirming spelling)
may i have your email address to send a confirmation email GA
yes,
xxxxxxx@gmail.com ga
(confirming spelling)
xxxxxxxxxx@gmail.com correct qq GA
yes ga
ahh and i have already send the sprint terms and conditions to your email address and now may i have your daytime phone number please qq
GA
(i am being replaced, please hold for the new operator)
Ah, I'm deaf, I don't have a phone number to speak of - That number I gave you is for texting only ga
(this is operator 90222F taking over the call)
oh uhm ok no problem that is fine GA
ok. what next? ga
we have 3 mode of shipping the standard shipping takes 2 to 3 business days for $9.99 and we have second business day shipping for $14.99
Standard shipping will be fine. ga
and we have next next business day shipping alright which card will you be using today visa or a master qq GA
master ga
card numbers qq GA
XXXXXXXXXXXXXXXXX
expires XXXX
ga
and and the last 3 digits at the back of the card qq GA
XXXXX ga
and may i have your social GA
what for? ga
that is something which is required
by sprint
to do the approval process based on
the review of your account history and payment record GA
Sprint already has that information, and I've been a customer of theris for years. I have also been a victim of online fraud twice. I do not give out my full SSN anymore. I can give you part of it ga
you are dealing with radio shack and you are upgrading your phone through radio shack not directly with sprint that s the reason the sprint require the entire 9 digit just to validate your information be rest assured your information are very secured you wont have any problems which you faced in the past because you are dealing with a very big dealer which is radio shack GA
You and Radio Shack better burn in hell if anything happens... XXXXXXXXXXX ga
i repeat it
s XXXXXXXXX
correct qq GA
yeah ga
and thank you so much for trusting us and providing us such valuable information don t you worry your information are very secured GA
yeah ga
and by any chance do you have the sprint pin number handy qq GA
Uhmm... No. Do you
want to tell me how to get it?
I also would like to be able to use my current phone until the replacement arrives. Will that be a problem? ga
not at all till the time you receive your new phone you can still use the old phone which you have and so far as generating a sprint pin
number is concern you can get in touch with sprint and you can request them to set up a pin number and they will certainly help you
out with that GA
Uhmmm... OK, I suppose ga
and now i ll go ahead and read out few important points any questions you have you can stop me
(relay, just summarize them, no need to go word for word)
**blah blah blah***
The end
