In reply to Alicia and "overthepond", I think that I have mentioned in at least one post that while my work does involve a paging company, that we do come into contact with people who are using Britain's national relay service for deaf people, which is called Typetalk. Therefore, I do not see it as a problem that I ask you questions about your hearing aids etc. The people who use Typetalk use sign language, and because all of the work is over the phone, the deaf calers will ring up Typetalk with the pager number, Typetalk will contact the company I work for and then ask the deaf / hard of hearing caller for their message which I then type on a keyboard then it goes to somebody's (either deaf or hearing, we don't know which) pager. I really don't see a problem about me asking you some questions that in a roundabout way have connections with the job I have. If you think I am asking the wrong questions, you don't have to answer them!