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For nearly three days, deaf people and residents with vocal disabilities in Utah were unable to place 911 video calls in the event of an emergency. That’s because a Utah telecommunications firm didn’t renew a domain name. According to the Federal Communications Commission, Sorenson...

NexTalk is pleased to be recognized for our TTY-Call Management solution for call centers.

Thank you Arestal.

Sorry. By non-English speaking I mean those who speak a foreign language as a primary language. Again, I know that this is not a feature that the Deaf community would use, but we included it in the platform so that the companies and businesses you communicate with will realize value in the...

Sure thing. ARI stands for Audio Remote Interpreting. You have probably heard of VRI (Video Remote Interpreting) which is a video and audio call between a deaf person and an ASL interpreter. ARI is an audio (no video) call between a non-English speaking person and an interpreter. Know...

Got it. That is something we could include in a future update.

Sorry, I am not sure what you mean by "dark theme".

We are pleased to launch the newest version of ACCESS later this month. New features, new look.

Yes, ACCESS is available in the US and Canada. You can subscribe to the service on our website. www.nextalk.com

Tetra, I know that analog TTY phones can be expensive, that is why we created the ACCESS platform for the deaf community. At 95 cents a month you get TTY, Video Phone, VRS, TRS and can even receive incoming faxes. We provide you with a local telephone number (which is why we charge 95 cents a...

Recently I attended a conference for one of the nations largest cloud-based call center providers. The subject of the conference was "call center channels". Simply put, it was a discussion about the various ways a person could contact an agent at a call center. They discussed the obvious...

We are in the process of building a bridge between our platform and the purple platform. With Z buying Purple, we should be able to extend to them as well. This should be done in the next 3 months.

I would be happy to give you a coy of our ACCESS software that you could use to see if it improves your video qulaity while on a VRS call. The software would also let you do Video Phone calls, Text relay calls, IP TTY calls and TTY calls. let me know if that is of interest to you. If nothing...

There are two issues that the hospital needs to address. The bandwidth limitations of their internal network and the internet service to their network. Networks Most hospitals have a dedicated network that is used by the staff...and a separate network that is designated as "Guest". The issue...

Oddball, Thanks for the feedback. I agree that network speeds at the hospital are a big issue. If hospitals would spin-up a dedicated network for these services, it would go much better for them. But since I can't control what network the hospital uses, the only thing I can do is make sure...

Understood. While we can't help you today, NexTalk is introducing a feature to our ACCESS platform in a few months that will do real-time conversion of speech to text at a 90% or better accuracy rate.

ARR - What you are looking for is an FCC funded service called HCO (Hearing Carry Over). HCO would allow your mother to initiate a call using a relay operator. Your mother would use a TTY device to have a text conversation with the relay operator, who would speak what your mother is typing to...

Last month we started a program by which we donate our ACCESS Deaf and Hard of Hearing communication software to state managed Relay programs (i.e. Relay Utah). We provide this software free of charge for the staff, giving them a state-of-the-art communication tool. We will also extend this...

Beowulf....that is the goal. If you are interested in being a tester for us, let me know.

Yes I did, thanks for catching my spelling error. :-)