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That's not what happened. They ordered something and never got it. They probably tried to get their money back but didn't and that's why they gave them a review of having horrible customer service. Klear Gear robbed them, then tried to get 3500 out of them, then try to charge them 50 more disputing it. Over a $20 purchase. That's horrible, and reporting it to the creditors??? Hurting their credit when they were the ones who screwed the couple over in the first place?? That's just straight crazy.