if there is a relay opr that is acting like that by all means feel free to ask for a supervisor
or call cust svc
if ur using www.ip-relay.com aim to "myiprelay" or sk2 to myiprelay then call mci cust svc 866 735 0193 and report their opr nbr
i understand somewhat i get impatient with people that ask me to redial more than 10 times and it rings until it hangs up (20 rings each time thats ridiculous theyre obviously not home whether their hoh or not) but i will still do it and i wont give u any shit about it