I had a similar situation earlier this year with the nursing home where my grandmother is. The phone was ringing and I checked the caller id. It was the nursing home. I picked up the phone and the woman started talking. However, she was talking very soft and I could not hear or understand her words. So, I told her, "I could not hear you." She hung up very fast.
I told my mom about the phone call and told me she would call the nursing home.
