Some people just don't know what to expect. It has happened to me before when I was on the phone with a customer years ago. The phone rang and I answered it. The person on the other end started speaking really fast and really quiet... that I couldn't understand her. When she was done, I calmly and politely asked her to repeat a bit louder and slower. She immediately yelled back, "What are you... DEAF or what!?" I calmly replied, "Yes, ma'am... I am deaf." She gulped and said, "Oh, sorry... umm..." and hung up. Heh!
