Vrs

taurizs

taurizs

New Member
Joined
Mar 23, 2009
Messages
247
Reaction score
0
Have you been experience about waiting for VRS too long when you call?
 
policy been told that waiting for VRS is max for 5 minutes.
 
PowerON said:
policy been told that waiting for VRS is max for 5 minutes.
Click to expand...

FCC policy? Source?

FCC rule:
Speed of answer requirements for VRS be phased in as follows, measured on a monthly basis: (1) by January 1, 2006, VRS providers must answer 80 percent of all VRS calls within 180 seconds; (2) by July 1, 2006, VRS providers must answer 80 percent of all VRS calls within 150 seconds; and (3) by January 1, 2007, VRS providers must answer 80 percent of all VRS calls within 120 seconds.
 
There are time to time like Sorenson VRS, CIR dept get swamp of calls due to many deaf people keep asking about new nTouch VP. So the wait time take longer. And as far as VRS goes... to me, it's not that bad at all, just slightly up on wait time.
 
Back
Top