I bought two VPADS for my hearing son and my travel . I have no problem with VPAD after I tested all of vpad system. I am glad that Vpad is very good condition . whew ,, Oh yes I still learn on VPAD guide more and carefully what I read an instruction .. I recommand you call a professional support tech better than I am . Few professional support tech are very good to help you clear than trainer support tech . I will get more upgrade from Viable .. I will not use an VPAD on my desk at home . I use sorenson 100VP . I have problem with 100VP for two years and Sorenson will give me new 200VP next year that take long time . Sorenson , MVP , TTD , Alarm clock are belong to companies that is very gratefully for the deaf people . My hearing son can not get a free mvp and sorensore .it is unfair because I am deaf mother ..I bought VPAD and send it to my son from my home of South Carolina to Washington state. He is excited and plan to set up .. I hope his VPAD is good if not . He will call Viable customer ..