Interest Finding. I will research more onto it. Meanwhile to answer one of your point
What I mean is by hardware tech support. People will call onto them for RMA/Exchange/etc. So in other word, they not only do the support of how to use VRS, but to do the hardware part as well. Image people who have DVC-1000 call Sorenson's Tech support asking for replacement. That's what I mean by this.
Again, let me research on those "reimburse" on development. But is it a possibly that Sorenson may find a way of saying that its for the requirement (like "to provide accurary service, for interpreter to see caller clearer and give better interpretion services") I am curious how they will "cover" the cost of increasing the quality of service. Are you telling me that the websites like www.hovrs.com, www.sprintvrs.com, etc are NOT covered by the NESA? If so, then whats the point of having engineers as pointed in NESA documents. Research and Development, like what? "Oh! I found a way to forward a call! yay!?"
I have to think on that.. but I have school, so mind if I can sleep on this for a while, but I ll be sure to get back to you.
Mod: Can you lock Richard out of this thread (not ban but, lock so he cannot post here, please? Thanks!)