Whoa, hold up. Last I checked, their customer service was outsourced to CSD, which DRAMATICALLY improved their service. Check again.
The reason behind the "terrible customer service" reputation was originally because GoAmerica screwed the pooch and merged Wyndtell's customer service with their nationwide customer service, but decided to limit the customer service to just 3 HOURS A day during the week. They LEARNED from that mistake.
