Of course we do, but we do it based on chart reviews. That doesn't require that we be in current contact with the patient.
What makes you think that we have any control whatsoever about what our patients remember? I have come across families (through the appeals program, not at our clinic) where they can't even tell me what brand of implant their child has or when they had their last mapping, much less something that was told to them the week before surgery.
And I don't have the answer to that question, but I would ask you that when they aren't aware, what makes you conclude it's automatically the clinic's fault?
