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So that mean the doctor office that you contracted or any other places are not deaf friendly.  Geeze.  Can you go to another doctor's office hoping that this place is deaf friendly?  It would be great if the receptionist or someone put on CC at all times especially in waiting rooms.  It will help to pass the time while waiting.  The receptionist is so dumb that she thought that you should be able to hear with hearing aids.  Geeze.