Im sorry you had to go though, its sad many Deaf people would call you greedy, same with Sorenson, they have investors, and I bet some of them are Deaf too and soon or later many will lose money, and FCC don't give a damn. Don't forget, all of VRS providers depends on investors to ride over business otherwise will drain though toilet. Soon or later, these investors will see VRS as high risk, impossible to make profit, forget them invest somewhere else. Who gets hurt the most? It is us the relay users. I have heard rants and complaint from Deaf people on daily basis for too long. It sadden me to see that they don't realize what exact is going on. Don't you know that VCO type relay calls are actually booming, these are hearing people with some degree of hearing loss. They are working people, they are the one who makes money knows how business runs. These people willing to pay for service, equipment and they don't complain or ask for more.
The fact is, damage is done, the product lifecycle usually 4 years at most, why do you think FCC have 4 years plan? Reason? Since Sorenson released their own product, Purple just released their product as well. It is reasonable for FCC to have 4 years stretch period. After that, I don't know what is going to happen afterwards. I have the feelings we will probably see two or possible only one relay provider in 2017. Once we reach that point, nothing much we can do. Also, one of my former co worker, I think he is right. Soon, FCC will let states take over all of the relay service like TTY relay in the past. It will end up just contractual basis, meaning lowest bidder wins for that state and we all stuck with it.
