I spoke with several Purple tech folks about why I wasn't able to connect so well via two ipads both connected by wifi in two states and this is what they had to say...even with their own devices like iphone, etc...the network technology out there with the routers, etc doesn't always work as well.
No one likes to be misled and I certainly felt that way as it seems the technology is better every six months but not quite there. I thought that with 4g speed that you should be able to have clear video chats but Im told that is not the case. Why??
Two friends told me that as you said it...its the quality of services on the router settings and maybe the tech installers for Smart VP aren't experienced enough to make sure it is the best settings?