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I am glad you found a better person to go to! I once needed a new tube in my ear mold and when to place close to my house instead  going to my own audi and the new audi broke my ear mold! I could not believe it , the ear mold was cracked in half! I was thinking of going to the new audi as she right near my home.  I stay with my auidi I been going to for 25 years! Good for you for giving the a bad review on yelp!   I hope you will find  your new ear mold easier to use so you can wear you HA all the time. I am lost without my HA!