Wonder do you have trouble keeping cool when deaf caller were pissed off at the person, for example customer reps. How do you handle em? Sometimes I go overhead, and when the call is complete and hangs up, I wonder how this poor operator handle the stress that I throw on? I never meant to throw shits on the operator, everything is meant for that person I call in the end not in the middle.
Im sure it is NOT that easy being "neutral meditator" and do NOTHING but exchange the anger if fight is going on.
